Airtel — Wireless not working

Address:

Gautam Buddha Nagar, Uttar Pradesh

For my Number[protected], I requested 20 days back for WiFi on my existing internet connection. I purchased this from Airtel for 1500rs. After that my WiFi (Beetel) is not working whereas direct wire for internet is working. I have put lot of complains, most of them are closed/resolved without even taking feedback from customer. The Service request number is 45961456, 46117948, 46175504, 46393260, 46804884 and 46879118. Now I am asking for return of the WiFi device, so that I can purchase from I own a WiFi router of good quality, but the customer care is saying it cannot be replaced as you have purchased and now it cannot be returned back. I cannot understand the business policy of Airtel that they take money from customer and give low quality product. I have even asked for the disconnection of my service but this case is not taken up and the Airtel people give me new date for solution.
I have called 20-30 times for ore then 30 mins per call. I want to take some legal action against Airtel for this sub par quality of service.