Airtel — Non installation of DTH Connection after making payment | |||
I am a customer of Airtel DTH. For over 2 years now. One thing thy I can say that I have not seen a worse company than Airtel. On previous several counts they have have not paid me back mobey for my service not being operational for days and weeks. But the latest incident has been the worst I have experienced so far. I ordered a new connection for a another room and inspire of ordering over the phone they made pay cash in advance saying that the installation will be done within 24 hours. I have a cash receipt of Rs 2190. But it's been a week and I spit of 10s of calls to their call centre and even escalating to Haryana Nodal centre, nothing has happened but a promise to install the next day which never comes. Please help me in this matter. Thanks, Rakesh Kumar Was this information helpful? | |||
 4 Comments | |||
Comments
Haiii friends,
This is the mail to update you peoples how the AIRTEL is giveing service to the customers, As per my previous complaint a a guy called me in the early morning by 7 o clock from [protected] and he said that sir shall i come there and solve the problem i said when you are going to come he said in another half and hour and i will charge you 150/- Rs, i asked him what boss yesterday you have asked 300 and today you are askeing me 150? for that he replied being today is week day we used to give 50% discount he he he he see how they makeing the peoples fool.I said brother i dont want your service i already did the work with some other person (He is working for a different Network he asked me Rs50) Again a lady called me from [protected] and she said we will send our executive within this evening,
So to rectify a problem in AIRTEL DTH they need minimum of 5 working days to resolve the issue.
So My kind information to the public never take AIRTEL releated products theyll sucks.
Regards
kamal.c sugunaraj
This is the mail to update you peoples how the AIRTEL is giveing service to the customers, As per my previous complaint a a guy called me in the early morning by 7 o clock from [protected] and he said that sir shall i come there and solve the problem i said when you are going to come he said in another half and hour and i will charge you 150/- Rs, i asked him what boss yesterday you have asked 300 and today you are askeing me 150? for that he replied being today is week day we used to give 50% discount he he he he see how they makeing the peoples fool.I said brother i dont want your service i already did the work with some other person (He is working for a different Network he asked me Rs50) Again a lady called me from [protected] and she said we will send our executive within this evening,
So to rectify a problem in AIRTEL DTH they need minimum of 5 working days to resolve the issue.
So My kind information to the public never take AIRTEL releated products theyll sucks.
Regards
kamal.c sugunaraj
Unregistered
poor service of AIRTEL
haiiii folks,
i had a veryyyyyyyyyyyyyy bad experience with Airtel DTH not only DTH iam useing their mobile connection, land line and internet even though they simply skip the customer quries.Some few days back i faced a problem in my DTH i called to their customer care[protected] you peoples never trust me, i tried some almost 20 times a day ill never get a line to contact them, by gods grace after several tries i got a appoinment (even u can easily get appoinment to meet our prime minster) to speak with their one of the customer care executive(useless executives) they asked so many questions before i placed my queiry(even the credit card banks never ask such questions, i hope in future they will ask us when u went for a loo and when u took bath) after a long hold they asked my quires, i said my problem that my DTH is not working properly like i can view only some 10 channels(for your information iam paying 285 per month) for that one of their customer care excutive said recently we lanched one satilite coz of that you facing this kind of problem it will be rectified automatically, i said ok .i raised the complaint on thrusday 24th march 2011 after noon 3 0 clock .But till friday eveing i faced the same problem again i start tried to contact their customer care after my 25 th try one executive(useless executive) attened my cal i said the same thing and i shouted why you peoples are not responding for my quries, he simply hungup the call, again i tried all the peoples huging up the cals just like that, i got pissed off.These useless executive least bother to answer my quires(i hope some airtel senior persons will look in to this forum for their information iam provideing here my customer id :[protected], if you have the access you can listen the recorded voice) Finnaly on satrauday i got a message from airtel we r sending our executive to ur location to resolve the problem and they gave one mobile number of nearest rude and bloody distributer [protected] he never picks the call finally he picked the cal on sunday morning and he is telling we will send our executive shortly, i waited till 12 noon againg i called after some 10 tries he picked the call and shouting at me and he is telling we cant do the service now its possible only on tuesday if you wish you can go and give complaint on me with any of the airtel head office(i think Airtel is giveing delearship only to the gunda"s) Being we are working peoples we will get a chance to see the T.v only on sundays but these peoples ruined my wholeday happiness.
may be some peoples or Airtel Staffs will think that he is a useless guy spending time on this and writeing this forum, even iam a cool guy and i will take all the matters very casualy but they make me to write like this and wastinng my precious time.Iam writeing this not to spoil their business atleast others get good service in future.Atlast i called up one of their executive who installed the DTH he came and rectified the problem and he charge me Rs300 for that, i asked him why you are charging more for this 5 mins work he told me that iam working on sundays and specia;y for you coz of that iam charging this much.He he he he i dono how to react.
HEY AIRTEL DONT GIVE ADVERTISEMENT THAT YOU ARE THE LEADING PEOPLES IN TELECOMUNICATION AND IN DTH.
FIRST TEACH YOUR CUSTOMER CARE HOW TO SOLVE CUSTOMER QUIRES AND HOW TO TALK WITH THE VALUABLE CUSTOMERS.
REGARDS
KAMAL.C SUGUNARAJ
poor service of AIRTEL
haiiii folks,
i had a veryyyyyyyyyyyyyy bad experience with Airtel DTH not only DTH iam useing their mobile connection, land line and internet even though they simply skip the customer quries.Some few days back i faced a problem in my DTH i called to their customer care[protected] you peoples never trust me, i tried some almost 20 times a day ill never get a line to contact them, by gods grace after several tries i got a appoinment (even u can easily get appoinment to meet our prime minster) to speak with their one of the customer care executive(useless executives) they asked so many questions before i placed my queiry(even the credit card banks never ask such questions, i hope in future they will ask us when u went for a loo and when u took bath) after a long hold they asked my quires, i said my problem that my DTH is not working properly like i can view only some 10 channels(for your information iam paying 285 per month) for that one of their customer care excutive said recently we lanched one satilite coz of that you facing this kind of problem it will be rectified automatically, i said ok .i raised the complaint on thrusday 24th march 2011 after noon 3 0 clock .But till friday eveing i faced the same problem again i start tried to contact their customer care after my 25 th try one executive(useless executive) attened my cal i said the same thing and i shouted why you peoples are not responding for my quries, he simply hungup the call, again i tried all the peoples huging up the cals just like that, i got pissed off.These useless executive least bother to answer my quires(i hope some airtel senior persons will look in to this forum for their information iam provideing here my customer id :[protected], if you have the access you can listen the recorded voice) Finnaly on satrauday i got a message from airtel we r sending our executive to ur location to resolve the problem and they gave one mobile number of nearest rude and bloody distributer [protected] he never picks the call finally he picked the cal on sunday morning and he is telling we will send our executive shortly, i waited till 12 noon againg i called after some 10 tries he picked the call and shouting at me and he is telling we cant do the service now its possible only on tuesday if you wish you can go and give complaint on me with any of the airtel head office(i think Airtel is giveing delearship only to the gunda"s) Being we are working peoples we will get a chance to see the T.v only on sundays but these peoples ruined my wholeday happiness.
may be some peoples or Airtel Staffs will think that he is a useless guy spending time on this and writeing this forum, even iam a cool guy and i will take all the matters very casualy but they make me to write like this and wastinng my precious time.Iam writeing this not to spoil their business atleast others get good service in future.Atlast i called up one of their executive who installed the DTH he came and rectified the problem and he charge me Rs300 for that, i asked him why you are charging more for this 5 mins work he told me that iam working on sundays and specia;y for you coz of that iam charging this much.He he he he i dono how to react.
HEY AIRTEL DONT GIVE ADVERTISEMENT THAT YOU ARE THE LEADING PEOPLES IN TELECOMUNICATION AND IN DTH.
FIRST TEACH YOUR CUSTOMER CARE HOW TO SOLVE CUSTOMER QUIRES AND HOW TO TALK WITH THE VALUABLE CUSTOMERS.
REGARDS
KAMAL.C SUGUNARAJ
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I have purchased a DTH connection on[protected] online by making payment from my credit card and I got the SMS that the installation will be done on[protected] , but till today no one from the company contacted me .I tried to call their customer care but the phone was dosconnected on listening the complaint , they dont even replied my Email. Plz help.
Regards
Ajay Modgill