Airtel — Non receiving of picture | |||
I am an Airtel DTH customer since a long time. My airtel digital TV Cust ID is [protected]. My problem was non receiving of picture. Whenever we start the tv system take time to start 1.30 hours or more. In this connection we lodge a compliant to airtel dth cust care on 24/04/2012 (cust request no[protected] regarding this a service engineer visited to my house. He changed the receiver of signal and charged Rs.250/-(without cash reeving receipt) but problem still continue. (service engineer could not ascertain problem in STB) We contacted the same service engineer so many times but he says problem is in STB and new STB is not available. My problem is still continue but we received a sms regarding problem has been resolved on very next day Again we contacted the customer care officer on 12/05/2012 (request no.[protected] Nobody service engineer visited my house but on 13/05/2012 we received sms regarding STB issues for your airtel digital-TV Cust ID [protected] has been resolved. Now we again contacted to customer care officer on 13/05/2012 (request no.[protected] but my problem could not solved. In this connection we also contacted Nodal officer through email and also contacted on 13/05/2012,15/05/2012,20/05/2012 but till date my problem not solved by airtel dth. Was this information helpful? | |||
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