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[Resolved]  Airtel — NO/POOR COMMITMENT TO RESOLVE COMPLAINTS

Address:Maharashtra

Dear Sir,

Air Tel Consumer No - [protected]

This is to inform you, I am facing "NO SIGNAL" problem from 10/06/2013 and logged complaint to AIRTEL customer care on 11/06/2013. Since than I got call from AIRTEL once and committed to resolve the same in 24 hrs.
As expected Since then NO/POOR response to resolve complaints-
Yesterday I received SMS from AIRTEL as follows- I replyed with UNSAT

AD-ARWTSV
Namaste! Your complaint regarding 31048646 for your airtel digital TV has been resolved. Text SAT if you are satisfied or UNSAT in case you are not satisfied to 54325.


Today also I got another SMS except complaint no was changed - I replyed with UNSAT
AD-ARWTSV
Namaste! Your complaint regarding 31163197 for your airtel digital TV has been resolved. Text SAT if you are satisfied or UNSAT in case you are not satisfied to 54325.

How can they closed my calls without getting confirmation.

Hope you can help out resolve my complaint.

Thanking you.

Jayendrak
Mbl - [protected]
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 
4 Comments

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Comments

Namaste Sir,

Yesterday I morning I received Call from AIRTEL to get resolve above complaint by evening.
When Noboday turned up from AIRTEL, I spoke to CC - [protected] Mr. Ganesh - Supervisor.
He assured my to get my complaint resolved by 2mr. by 7:00 PM.

Lets hope/wait for AIRTEL Engineer by today evening.
Reply
Namaste (Jayendrak),

Further to our discussion dated 18 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Reply
NAMASTE AIRTEL PRESENCE JI,


AS EXPECTED TECHNISION NOT TURNED UP AS PROMISED BY AIRTEL.

SPOKEN TO MR, DHARAMVIR ON CC - [protected] REASSURED TO GET RESOLVED MY COMPLAINT TOMORROW BY 1100 AM. ALSO GIVEN THEIR AREA MANAGER'S - MR. ??? - [protected] CONTECTNO WILL HELP TO RESOLVE PROBLEM.
Reply
Namaste (Jayendrak),

We would like to inform you that your concern listed 18 June 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Reply

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