Airtel — Falls commitment during activation of postpaid mobile connection

manis71

from Gurgaon, Haryana

Address:

South Delhi, Delhi

As per said subject i want to share you my bad experience with Airtel- Delhi. I have activated a postpaid connection near-about a month back which number is [protected]. executive has confirmed me to activate select 199 plan on my number with addition benefit of 100% CUG free and 50 paisa/Minute STD rates. After-that i have checked with your 121 facility about my call rates and they have confirmed me that the call rates are for STD is 1rupee/minute. On same day i have logged a complaint at 121 and CC guy given me complaint number F[protected]. Till generated of my first bill i have made 9 calls to 121/198, 4 calls executive and 6 SMS for bill plan check, and every time i have requested on voice that please update it, and every time executive answered me that "this is very small work and its already done and don't worry about it. I am here". Then i feel that work will be taken care by your executive very smartly.. After the bill receiving i found that bill is wrongly generated then i spoke to 121/198, 4to5 times your executive 5-6 times and no one is in position to give me answer. Now i am suffering with this issue because my bill payment last date is coming and there is no solution in my hand..

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Comments

subir kr datta

from Karnal, Haryana

I am a resident of Kanpur with a PAN and a valid P.P. alongwith a Airtel Sim.

I wish to obtain a prepaid SIM of Kolkata with the above the above information.

Is it possible ?

Ambika Prasad

Airtel — Falls Commitment

Date: 31.08.2007
Dear Air Tel Service Providers,
I regret to write as following:
I have contacted an Air Tel agent to provide internet through broad band service in my PC. It was very easy because my building is well connected with broad band cable at Indra puri colony Near Bhawarkunwa and earlier connection was given to some one. Sales officer Mr. Suresh Bhagat responded very soon on 21st August 07. We completed all paper formalities & I paid Rs. 600/- . I asked when I can get the service. I hoped on 23rd but he promised by 24th positively. August 23rd I got cable connection up to PC and phone (instrument) connection. The person who connected the line told that tomorrow morning you will get modem connection and your PC will regularize the internet facility. Modem provider is separate staff. Next day I was waiting and nobody came. When I telephoned to air tel. office, Mr. Shri Ram telling him staff told that today he is on leave and tomorrow he will attend you surely. I informed that I will be out of station from 25th to 29th. Again he promised that before you leaving by noon, modem must be installed but he was failed. During my leave he telephoned 2-3 times asking that when I will return? I told to return on 30th and came back on 30th. Again I was promised that 31st modem will be installed but by evening 19.00 hrs. While writing this mail nobody came.. I also contacted to Bhopal office and they replied that by evening the person will connect the modem. Now every concerned are not picking up the phone
I surprise and wonder such behavior from Air Tel service provider employs in this competitive age. I get hurt ten days, felt very sad and decided not to obtain any service from Air Tel. Mr. Sunil Bharti Mittal who built this great empire will also feel very shame hearing customer dissatisfaction.
I was very happy if I was told that I will get service after one month but this type communication gap and falls talking I have seen first time in my life.
Cash Receipt No. - 27110, C AN F No. - 2053817. Name –Ambika Prasad. Airtel Form Sl. - 2053817.
May I still hope that some one will take action against such cheating staff? So that no one other can suffer and unbelief with such pride big telecommunication providing company.

With best regards,

Ambika Prasad.

Srinivasan

from Bengaluru, Karnataka

I am very much disappointed by the service offered by Airtel and the worst is that no body is there to listen, all gives you the false statements.From last 8 month i am giving the complent about the signal problem in my Flat Shanthi Park Apartment-BANGALORE.
I have not received any return call from airtel.

I think you are not taking our problem seriously & i don't expect from you. Hence kindly take serious/urgent action to solve this problem

Vikram Rathore

from Delhi, Delhi

Airtel GSM Post Paid — Falls call from my connection

Falls calls from my connection [protected]
I am Vikram Rathore from Faidabad using airtel postpaid connection i.e. [protected] from last 3 years. My bill period is 26-Jan-2011 to 25-Feb-2011. I was quite confused to see my bill when i tried to investigate further. I found few calls were done to Europe and SAARC from "22nd Feb to 25th Feb" but all these numbers were unknown to me.
I straight foward called my service provider and asked them to look into the matter.
They waived the charges for those unknown numbers.
Simultaneously i was cross checking the same number details on the net and i found that there are many such persons who have faced the similar problem like me.
Some how i came to know through Mr. Shiv Singh Meena complaint how to expidite the dialled call details. The moment i checked the log through my handset i was shocked to see that the somebody is using my number from last many days daily. In the starting he was dialling through my number in the odd hours now one has started dialling even in the day time.
Immediately i called my service provider and asked them to stop my GPRS as well as ISD services.
But yet one is trying to make the calls.
I have reported the issue to Old Faridabad Police station as well as there in airtel customer care they asked to me to change the sim.
But even after changing the sim problem is not resolved yet.