[Resolved]  Airtel — Ownership change to my name

Address:

Mysore, Karnataka

Dear Nodal Officer, Regarding your reply, I am so upset with your below email insisting me to walk in to your customer agent and I have to write self declaration to obtain my SIM which I was using for more than 5 years, and It was Airtel Customer Care’s Mistake/or purposeful intention, It’s really an unexpected reply from your instead of correcting Airtel's mistake you are tell me to spend my time and I have to pay for it, As per the previous reply from Mr.Humayun from Nodal team with reply to my email dated 03/Sep/2013, He/She advised me to submit the ID proof and I have send same to Nodalofficer.[protected]@in.airtel.com accordingly but now your email instructing me to go to customer care and submit my ID proof which is really stressful. However for your information I have recharged with Rs.1000/- thru State Bank Of Travancore(Online Transaction and i have proof of that and even I received SMS from Airtel for Recharging the same) if you really checked my back up or history you will come to know my transactions and the available balance in my Mobile account and also I requesting you to send me the copy of the last transactions. For your Kind information : Several time I have submitted my ID Proof to your agent and its still the same, so just tell me how can resolve this problem and could you please tell me why should I declare the responsibility for the SIM I owned from 05 years; Note : Even I have Police FIR Copy which was used to reissue my same SIM([protected]) when I lost my cell phone in April-2012 and I got replaced from your Airtel outlet in Mysore. I kindly request you to help me resolve this problem, As of now am in Doha, Qatar, where I cannot come to your Airtel Outlet so please help me. Warm Regards Naseer Kilayil Mobile : +9 From: "nodalofficer.[protected]@in.airtel.com" <nodalofficer.[protected]@in.airtel.com> To: [protected]@yahoo.com Sent: Wednesday, September 4, 2013 3:35 PM Subject: Re: 959xxxx9535 [|BAL|Qrc103091312093719925298|] Namaste! You wrote in on 03 Sep 2013, expressing concern regarding the wrong update of Ownership detail and balance deduction for ""POLYTONE" services on your airtel mobile number 9591xxxx35. We regret the inconvenience caused to you in this regard. Based on your complaint we had checked in our records and seen that the connection is registered under a different subscriber name. Further, we request you to walk in to the nearest airtel relationship centre and submit the below mentioned documents in order to provision the number in your name. 1. Address proof 2. Photo ID proof 3. Passport size photo 4. Prepaid Enrollment Form. 5. Self declaration stating that you will be responsible for the number in future for any sort of issues or concerns. Once submission of this we request you to please collect the duplicate SIM card and reply to us with the below mentioned details. - Complete Address of airtel relationship Center: - Date Of document submission: - Documents submitted: - Acknowledgement number: - SIM number Please note: Number will be disconnected or recycled as per the process if documents are not received or rejected and no reactivation requests will be entertained for the number again. Concerning to the balance deduction: Based on your complaint we had checked in our records and seen that there is no recharge found for the amount of Rs. 1000/-. Also as communicated earlier on the undersigned the deducted amount have already been credited back to your account. We request your kind understanding in this regard. There is no other Value Added Services active in your account. We request you to dial *121*5# (Toll free) from your mobile phone to know the Value Added Services currently active on your number and to deactivate the same. You may also dial 12116 (Toll free) to deactivate or to know active value added services on your account instantly. We hope that this response has addressed your concern suitably. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com , working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & [protected] working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & [protected] working hours: 9:30 AM to 6:30 PM: Monday to Friday. Assuring you the best of our services. Yours Sincerely, KIRAN KS Nodal office bharti airtel limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=2364ADDA2465...⇄ 3 5 C 7 E E7699F91779838A&refno=Qrc103091312093719925298 [protected]Original Message[protected] From: [protected]@yahoo.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 03/09/2013 12:42:38 PM Subject: Re: 9591xxxx35.[|BAL|Qrc101091315094919858641|] Good Morning Ankit, Thank you very much for your reply and please find attached my passport copy and below information as per your request. * Name of Father : Mammuty Mariyadan * Date of Documents Submission : Nov-2009 (Approx) 1st Submission & March-2013(Approx) 2nd Submission. * Submitted documents details : (Passport Copy & Driving Licence) * Area / Location of the Airtel Relationship Centre : 1st in Bangalore & 02nd In Mysore * Scan copy of ID card in PDF Format : Passport Copy & Driving Licence Contact numbers in my Name : 9591xxx19539 & 9740xxx05804 Note : Am Still Getting SMS from this "AD-AIRSEP" Qute "POLYTONE sevice is active on your airtel mobile at Re1/day. to deactivate, SMS STOP to 155223(Tollfree)" : Please refund me the amount charged indirectly by the SMS which am getting. I have recharded with RS 1000/- but now my balance is 805.29 Please Write me me if you need more information, With Warm Regards Naseer Kilayil From: "nodalofficer.[protected]@in.airtel.com" To: [protected]@yahoo.com Sent: Monday, September 2, 2013 2:13 PM Subject: Re: 9591xxxx9535 [|BAL|Qrc101091315094919858641|] Namaste! This is in reference to the email dated 01 September 2013, regarding the name mismatch for airtel mobile number 9591xxx9535. We would request you to write us back with below mentioned details, so that we may proceed ahead towards the resolution at the earliest. * Full Name * Name of Father * Date of Documents Submission * Submitted documents details * Area / Location of the Airtel Relationship Centre * Scan copy of ID card in PDF Format Once we receive this information, we assure you that we would try resolving your concern immediately. Please do write in for further assistance. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website http://www.airtel.in/ for a range of products and services. Yours Sincerely, Ankit Talan Nodal office bharti airtel limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=2566ABD42E6F 95F6117592FA 7 6779BEE12739FC6 B56B7D6395FAAE32769AFE9117D86868EF014749AFF 0&refno=Qrc101091315094919858641 [protected]Original Message[protected] From: [protected]@yahoo.com To: nodalofficer.[protected]@in.airtel.com Cc: Nodal.[protected]@in.airtel.com;nodalofficer.[protected]@in.airtel.com;[protecte...⇄ Sent: 01/09/2013 03:14:51 PM Subject: 9591xxxx535 [|BAL|Qrc101091313092219856724|] Namaste Humayun, Thank you very much for your swift reply, But i did not find any solution to my Complaints for Credit Balance on my number or to Name change to my numbers,