[Resolved]  Airtel — Mental harrashment for reinstalling the connection

Address:

Panchkula, Haryana

We took the Airtel DTH connection in Gurgaon. After using it for 2-3 months we got transfered to Panchkula. At the time of transfer AIRTEL customer care associate told us that submit 300/- and the person will come to new address and reinstall the connection. No one told that the assoicate will come and deinstall from gurgaon and automatically reinstall to new location.

When we shift to panchkula we talk to them and asked them to send their engineer for reinstallation. They said that by today evening the engineer will come and reinstall it. We waited for whole day person will not come. We called in the evening and they said that because of some mistake today it will not be possible but next day the person will definitely come and they give request number[protected] after 5 mins we got a message that this request got resolved.

We than also waited till next day and than same whole day wasted but no one came. Than in the evening at 5pm we called them and they told that the engineer went there but no one is there when we asked them at what address engineer go then they said at Gurgaon. We are shocked to hear that then we asked that we have changed the address than why that person went to old address than the associate told that we are registering your request again and by next day the engineer will again come.

But the same repeated after 5 min we got a message that the request number[protected] got resolved. and the same process we have to do for one more day with new request number[protected]. Same with this number and no one resolved our problem.

We are still facing this issue. Hope to seek a help from this forum.