Airtel Phone — No installation despite collection of charges

Address:

Ernakulam, Kerala

We had applied for 2(Two) landline connection and one broadband connection from Airtel, Ernakulam, Kerala on 17th December. We were assured by their reps.Mr. Vinu([protected]) & Mr. Deepu([protected]) that the same will be installed within 2 days. We also received some SMS from Airtel telling us that the same will be installed in 3 working days. Our cheque for Rs. 500/- against the landline application has also been encashed on 21st December. Since 27th December we have written two emails to [protected]@airtel.in. We have received replies that our rep. will contact within 24 hrs., but no calls. Then we wrote an email each to Nodal officer, kerala on 6th January and Apetlate Authority, Kerala on 19th January & 29th january. From both places we received acknowledgement email assuring that we will receive a response within 3 days but we are still waiting for the same.

Please help us know the status of our application or suggest us where should we now approach. On the website of Aitel we are getting no suggestion as to further course of action.

Thanks & Regards,
Proper Products Pvt. Ltd.
33/2328-C, Ponnurunni,
N H Bye-pass,
Kochi - 682 019
Dial :[protected]