[Resolved]  Airtel / Postpaid Bill — Charging without consent

Address:

West Delhi, Delhi

I have register a complaint(refrence no.[protected] with you on 11th may 2012 & till date there was no resolution & when i called up back today they told me that we can't do anything for the same.



Complaint :

I am using a airtel no. ([protected]) & they have called me & said they are giving free blackberry services & asked me whether i would like to avail the same,i said ok & they activated the services,this was in Oct 2011 & i was in mumbai at that time.
From Jan 2012 you guys have started charging me for the same without taking verbal/written consent from me.
As i was in Mumbai till last month so i never use to check my bill & bill was being delivered in delhi & some one from my family use to pay it in delhi only,so i never came to know what you guys are charging.
From last month i have been in delhi & have opted for E-bill around 02 months back & on 11th may 2012 i just checked the bill on mail & was shocked to see that you guys are charging me Rs.299/- for BB services.


My Concern & need revert/resolution on the same :

How can they charge me without taking my consent?
When they have taken my consent for activating free BB services than why no consent has been taken for charging rental for same services.
Need adjustement of this rental which you have charged me for last 05 months (aprox Rs.1500/-)


Regards
Amit Setia
Ph : [protected]