[Resolved]  Airtel Postpaid — Wrong charges updated in billing

Hi all,


I am also facing the same GPRS amount rs 499/- is being looted from my every month bill.. and when i ask Customer care .. every time they are giving nusence answers like system down... application is not opening.. etc..

I have been using airtel since from SEP-2006 ( 15 months) .. and some where in the middle they started cheating ( as usal) rs 499/- getting adding in my every month bill.

I Just want to ask only one question to aritel .. person (owner / manger / president / ceo ) whoever it is ..

1) How airtel can ( himself) active the GPRS on my mobile without my knowledge ?
2) Ok somehow they added and how come that activation did not notified to me...?
3) When my handset did not have any GPRS facility / or other way . when i ever used this GPRS how dare they can ask or claim Rs 499/- every month..


I need proper response and remdy for this from AIRTEL......

I also need suggestion from anyone who can help me out on this..

regards.
prasad.
my mobile [protected]

for Missed Called Information Service deactive

details active or deactive code

mobile NO,[protected] Sir in the current bill statement i noticed that uncalled charges have been billed in my bill. I hope the same have also in the previous bill also. I have to check past bill also. Presently I am not in a position to clear the outstanding due. I request you to send the bill copies thro my e mail id and also request you send me hard copies by post immediately so as to clear the due at the earliest. Awaiting your immediate actiont
in this regard.
Thanking You.
d nagalakshmi

Dear Sir/Madam,

I would like to draw your kind attention towards deduction of my cell phone billing amount from the TATA Credit Card which is not as per the consent or instruction of the Card Holder (myself). In fact, a photocopy of the credit card was submitted to the Airtel (Bharati Cellular) as a supporting document. I don’t know, how did you entertain such transactions without my prior instructions and it is also crystal clear that the user’s name in the bill is RIMA, whereas in Tata Credit Card the name of the holder is REMA.

What about Business Ethics? Do you only believe in recovery? What about Customers’ Satisfaction?

I had cancelled my post-paid connection in the month of Febraury, 2008, of which I have two receipts collected from the Airtel Gallery, Chembur of excess payment adviced by the executives of the Gallery for conversion of mobile connections from Post-paid to Pre-paid, the executive of the Airtel Gallery promised me that both the connections will get converted within 48 hours in the month of February, 2008. Unfortunately, till today, I am receiving bills for both the post-paid connections inspite of my frequent requests.

Is it possible to get the aforesaid amount back or do I need to contact ….. ?

Awaiting your favourable reply in this matter.

Yours faithfully,



Dilip & Rema Vasu Poyyara

Dear Sir/Madam,

I would like to draw your kind attention towards deduction of my cell phone billing amount from the TATA Credit Card which is not as per the consent or instruction of the Card Holder (myself). In fact, a photocopy of the credit card was submitted to the Airtel (Bharati Cellular) as a supporting document. I don’t know, how did you entertain such transactions without my prior instructions and it is also crystal clear that the user’s name in the bill is RIMA, whereas in Tata Credit Card the name of the holder is REMA.

What about Business Ethics? Do you only believe in recovery? What about Customers’ Satisfaction?

I had cancelled my post-paid connection in the month of Febraury, 2008, of which I have two receipts collected from the Airtel Gallery, Chembur of excess payment adviced by the executives of the Gallery for conversion of mobile connections from Post-paid to Pre-paid, the executive of the Airtel Gallery promised me that both the connections will get converted within 48 hours in the month of February, 2008. Unfortunately, till today, I am receiving bills for both the post-paid connections inspite of my frequent requests.

Is it possible to get the aforesaid amount back or do I need to contact ….. ?

Awaiting your favourable reply in this matter.

Yours faithfully,



Dilip Vasu Poyyara

Hi,

I am Priya Pichamuthu . Currently i am in USA . This is the mobile number
which i used in India - [protected] . I requested the airtel customer care
to cancel my airtel connection on June 12 'th, As i am about to travel to
US on June 11'th . As per my request they said they will disconnect my
connection on June 12'th . I have given Cancelled cheque for every month
payment transaction .When i asked the customer, they said the cheque will
get deactivated once we cancel the connection . As per my request, hope so
they have disconnected the connection . They have taken the June month
account due on 13'th . The transaction details from my bank account are
below :

13/06/2008 IILECS - AIRTEL [protected] DR INR 537.61

The above transaction should be my last transaction. But i dont know why
you people did some unnecessarily transaction from my account by using my
cancelled cheque

July month transaction from Airtel :

15/07/2008 IILECS - AIRTEL P/[protected] DR INR 753.49

Please let me know why this unnecessary transaction happened by using my
cancelled cheque . Please let me know the reason immediately .

For your reference I used Co-operate Connection as i am TCS employee.

Could you please contact Mr. Santhosh Kumar . J for any more details .His
contact number is [protected].

Hi
I am Harikrishna.
Choose a correct bill plan from airtel.Other wise it is painful to you.Don't use any extra services.In andhra pradesh for general postpaid customers New Full Valu 399 No Adv-ap is the best plan.For corporate customers AES 249 plan is best.Use topping when you neccesarly want them.And deactivate them immediately after your use is complete.For more details and best bill plans contact me @ [protected] or visit my web site http://earndollarsjoyly.blogspot.com

Billing system is very poor in Kashmir province it needs to be recatified as soon as possible