[Resolved]  Airtel Postpaid — name transfer

I am forced to address this email to as I think Airetl customer service has been inefficeint to solve my complaint.I would like to file a complaint against Bharti Airtel Ltd. for Wasting my time and giving me mental torture for the following matter.

Problem 1:I took a postpaid connection from Airtel by the number [protected] in jan 2007 and since then the name on my billing account is wrong.My connection is in the name of Miss Rakhi Jain but my name is Miss Priya Jain.I have called customer services several times in last 3 years but no one has resolved my problem.I have submitted proof of my identity at customer service center in Lajpat Nagar but still the issue is same.I am unable to show my Bill as address proof as it is in wrong name.Each time I call customer service advisors proactively escalates the call to supervisor who promises call back which never happens and always gives me refrence number which no one takes care of.Airtel customer service is Horrendous Appalling and Diabolical.I want this telephone account to be changed in my name without effecting my services at all.

Problem 2:I am on paper free billing for last 3 years.All of a sudeen without my permission Airtel decided to send me paper bills.I have to call every month and request to stop paper bills but the situation is same for last 6 months.I do not want paper bills at all. i have harrassed by the nodal officer as I have escalated the issue to them.

I have no faith on Airtel's credibility and intergrity. I have also now decided to file a complaint in the District Consumer Court against this after I approach the Telecom Regulatory Authority.