Dear Sir / Ma’am
This is with ref to my airtel postpiad connection no – [protected] which is with me for the past 5 years now, I have been giving a monthly billing of 5-15k per month, which includes my daily calls to my local and international clients as well as my local incoming calls national and international. I regret to inform that since I was out stationed for 2 months for Sep and Oct, it was quite unfortunate on my part not to pay the due amount of total outstanding = Rs 7000. Trust me the intentions were not to pay but to be in a position to pay as I was in a remote location and since being alone here in Delhi I was not in a position to ask for personal favors from anyone to pay off the outstanding, but to my surprise my connection has been kept on temporarily hold and have been asked to pay the total amount and only then my number would be resumed, my question to you is “is that the way we treat an old loyal customer, I did ask the AIRTEL CUSTOMERCARE to help here but it was in vain, am still out of Delhi and am in the remote locations of J&K where to even send a mail I need to go 40kms from the present location, I regret to say that I am quite disheartened and sad about the entire issue, I would be back in town on 7th Dec 2010 and would make the payments only then, in the meanwhile if AIRTEL feels that a loyal customer like me needs to let go just for a pedly amount of Rs 70000 ITS JUST TOO BAD!
Please look into the matter and give me the appropriate way out, I again humbly would like to plead that, its only me who can pay the bill and no one else, maybe I donot want any undue favors. Also this disconnection has caused me problems in communicating, has also hit my Business Calls somewhere.
Please Help!!
With Warm Regards
__________________________________________
Robin Singh Garewal
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