Airtel Postpaid — Discrepancy in bill generation since the month of Aug 2010 (Airtel), Delhi

Address:

Gurgaon, Haryana

Discrepancy in bill generation since the month of Aug (Airtel), Delhi

My no. is [protected]. I did my last payment in Aug and I had called up the airtel customer service to disconnect the no. or else if possible they can convert it to a mumbai no. to which the agent said he will work on it and will convert it into a postpaid mumbai no. and also he suggested me to keep my no in safe custody for few months so that I can retain the same no. Also I requested him to change my rental plan from 299 special to a zero rental plan and it was confirmed to me over the phone that my plan has been changed and it's in safe custody for a period of 6 months. Now in November I am receiving a call from Airtel stating that I have to pay Rs. 1500/-. They were not even aware of the plan change or about the safe custody and were pressurizing me to make the payment at the earliest. Even after talking to around 4-5 agents nobody could resolve the problem. Lastly, I spoke to a senior agent he said he is working on it and in one month's time my no. would be converted to mumbai no. and my arrears will be waived of.
But till date am receiving calls from airtel and every time I have to explain them the same problem when they see they cant do anything about it either they will disconnect the call or else they will make false promises and again after few days someone new will call will the same query. I have requested them to check their records and find out the agent whom I spoke to in Aug who confirmed to me that everything was in order. But it seems airtel never records any of the calls made by the customer and expects its customers to suffer and due to some agents fault the customer has to bear the cost. I was thinking of taking up the same no. or atleast similar no. in mumbai but I am deeply dissappointed by the way my problem is being dealt. I have been a loyal airtel customer since the past 6-7 yrs. I never expected this from airtel. They are harrasing me everyday with their calls on my mobile and my home no. and everyday I have to explain the same thing and they hang up saying they will get back or simply disconnect on my face. I have to call up atleast 5-6 times to get through the airtel customer service after long hold.

If you treat your long standing customers like dirt then soon your brand name will diminish. I hope I will atleast get a response on this. Just a couple of mins back I called up a lady agent and she disconnected my call. If your agents cant help out to such simple queries...I wonder why are they even hired...to create more trouble for the customers...i guess. Most of my friends are also facing the problems with airtel and the customer service is the worst...it's difficult to deal with the agents. Once the no. portability comes in customers of airtel will jump to better service providers in no time.