Airtel Postpaid — Complete negligence regarding complaints against network problem. | |||
My name is Deepak Joshi and this mail is regarding not getting any solution against my regular complain for my two airtel numbers ([protected], [protected] Corporate connection), which I have been following from last one month. Concern is that I had shifted from Faridabad to nearby Lagpat Nagar at( Prakash Moallah near Sapna Cinema, Delhi) on 4th December after shifting their I had major network problem for which I had spoke to Airtel executive on 7th December and got assurance that my problem will be resolved as he had forwarded my request to networking team and they will work on it and my problem will be resolved.Complain/Request number[protected]. On 9th December I had called again to customer care for my other Airtel number which is majorly in use and they gave me the same answer that it will be resolved and this time Complain number was (F[protected]. Till 15th December their was no revert call from customer care center so on 15th December I made a call again to know the status of my complain but the executive had assured me it will be definitely rectified till 16th December at 9:45am request no(F[protected].But as usual I didn't got any response I called back again but this time I talk with branch manager and he told me to wait for some more time till 24th December and gave me following Request number was.[protected] On 24th December I spoke to one more executive name Mr. Jatin and he told me that within 24hours a Booster will be installed to get proper network with following Request number (F[protected] But till 26th as usual their was no response I spoke to Mr. Jatin again and he gave me the nodal officer email id and mobile number with following Request number ( F[protected].But till now nothing has been happened except killing my time and money in calling customer care executives and taking complain numbers. Till now I know Airtel promises to be the 100% network coverage grantee which gives ads in print media stating it has 100% coverage in comparison with other service providers, but now I am one of the victim of this called AIRTEL. The company is very prompt in asking for payment, but not in giving service, once the case is registered with customer care and stipulated time is given,the complaint will be automatically closed with out taking confirmation from user whether the service is been satisfied or not. I dont know the company which has name and fame in the market has turned in this way, but in case for payment the company will not even delay a single day, to take extra charges. I request you pls. resolve my problem either installing booster to nearby area or giving me other solution for the same. Was this information helpful? | |||
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