[Resolved]  Airtel Postpaid Mobile Service — Non Receipt of Bills

Address:

Bangalore, Karnataka

We had obtained 11 corporate connections from airtel in the month of May 2011, we were promptly receiving bills till the month of June, but since July we are facing non receipt of bills. Now its almost 3 months that we haven't received the bills, and moreover we had requested for an itemized since the individual user has to certify there bills,but no action has been taken for this as well.

Inspite of repeated calls and mails to the customer care center, and even after sending them a mail to cancel our connections no action has been taken so far. It's only that we are receiving a prompt acknowledgement mails followed by a mail which gives us a stipulated time stating that by so and so date and time our inssue would be ratified,but it's jst a waste of time energy etc etc.

I'm fed up talking to the customer care executives who are nothing but just another live IVR who just repeats again and again the same phrase like a parrot " WE ARE EXTREMELY SORRY FOR THE INCONVENIENCE CAUSED.....blah blah blah etc etc" just wasting our time and on top of that they only tend to escape the situation by jst telling us that they would arrange for a call back within 4 hrs but nothing is done. We are jst blindfolded as of what went wrong with our connections.They tend to say to acess our bills via e bill option but it's not possible cause each individual user has to certify the calls. And it's not convinent to each time give away the password.

Our company is extremely unhappy with the way the airtel has been treating us. The numbers are being used by top management and now one by one our numbers are being disconnected very promptly for no fault of ours.

We would like to bring it to final by stating that we are very unhappy with the your service and we are gonna cancel the entire 11 connections taken and since we haven't received any bills so far we wouldn't pay the due amount as well.

Airtel Service is Just Disgusting.

Airtel Top Management:Pl don't hire and train your employees as parrots but jst treat them how to be human and understand our concern and solve it.

Regards,
For Danish Steel Cluster Pvt Ltd

Maria.J
Secretary.