[Resolved] Airtel Postpaid — Highly inflated bills and inspite of repeated request no action from airtel

psbabu73

from Hyderabad, Telangana

Address:

South Delhi, Delhi

Hi,

Today its 5th day my above no got barred…and no action has been taken yet…I have been sending mails request your companies to restore the services since I am loosing heavily on my business contacts..but inspite of my repeated reminders and requests, no action has been taken yet…By way of this letter, I wish to bring to your notice that all my loses are due to your lack of customer focus and irresponsible approach towards customer.

Hence, i am finally appeal to consumer forum where I feel, my concern will get adreessed properly.

Thanking you

Yours faithfully
PS Babu

From: p.s.babu [mailto:p.s.[protected]@simplyhr.in]
Sent: 22 August 2011 17:31
To: '[protected]@in.airtel.com'
Subject: RE: MY MOBILE NO.[protected] [|BAL|Qrc[protected]|]

Mr.vijay,

Thanks for your response. But a small issues like this taking 5 days to resolve…I can’t believe..if at all it’s a lengthy process for you why you are harassing your customer by blocking the number. Ideally you should have activiated the no and once you have all details, resolve the issue amicably.

It’s my request please activate the no by today, otherwise any solution you provide after today, won’t be able to accept to me since its more than 4 days I have chasing up with you on the above mentioned no. also note that I have raised similar complaint on 27th july 2011 regarding my bill but no action has been taken sofar. So I have strong prove that I am not at fault and till date you were unable to give me a solution rather than forcing me to pay what you demand. That is why you blocked the no and saying customer is not contactable. It’s you duty to give some space to customer and address all customers concern rather than harassing him.

Waiting for a quick action on this pls.

Regards!
PS Babu

From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 22 August 2011 17:19
To: p.s.[protected]@simplyhr.in
Subject: Re: MY MOBILE NO.[protected] [|BAL|Qrc[protected]|]

Dear Customer,

Ref: Email dated[protected], expressing concern regarding billing for your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

To address your current concern, we have raised a complaint regarding the billing with the relevant team. For your reference, the Unique Service Request number is 39151590. Our team will be contacting you by[protected] within 17:18 hours with an update on the issue.

You may know the status of your Service Request by dialing *121#.

We thank you for taking out the time to voice your concern. At airtel, we believe that it is our customers' feedback that helps us to improvise on our services.

Please do write in for any further assistance.

Yours Sincerely,
Vijay L
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=57B9DF2952B3D73847B2DF2852B3D8394C4F...⇄

[protected]Original Message[protected]
From: p.s.[protected]@simplyhr.in
To: [protected]@in.airtel.com
Cc:
Sent: 22/08/2011 04:17:25 PM
Subject: RE: MY MOBILE NO.[protected] [|BAL|Qrc[protected]|]

I am not questioning on my current plan. My all concerns are about my earlier
plan and inflated bills.. since I was not getting the proper response earlier I
was forced to change my plan last month i.e 249. I was talking about my
previous plan.pls compare my old plan pre-transfer to my name and post plan
before we moved to 249..i am questioning on that, please recheck your billing
plan. Its not first time I was getting inflated bills. Hope you recall I was
raised concern in March also where my blackberry charges were getting added on
every month ie 2499¿finally which you agreed as mistake from your side and
reversed..but when I transfer my connection from corporate to my individual
a/c..again you changed the plan ie why inflated bills were recived from April
till June¿please recheck last 8 months and you will get a clarity.

No one from airtel is trying to understand problem but hurry in disconnect the
line which is easiest to way to harass a customer¿please understand I want a
permanent solution to rectify my problem unless I am ready to take legal action
against airtel.

Waiting to hear from you.

PS Babu

Partner
Hi,

Today its 5th day my above no got barred…and no action has been taken yet…I have been sending mails request your companies to restore the services since I am loosing heavily on my business contacts..but inspite of my repeated reminders and requests, no action has been taken yet…By way of this letter, I wish to bring to your notice that all my loses are due to your lack of customer focus and irresponsible approach towards customer.

Hence, i am finally appeal to consumer forum where I feel, my concern will get adreessed properly.

Thanking you

Yours faithfully
PS Babu

From: p.s.babu [mailto:p.s.[protected]@simplyhr.in]
Sent: 22 August 2011 17:31
To: '[protected]@in.airtel.com'
Subject: RE: MY MOBILE NO.[protected] [|BAL|Qrc[protected]|]

Mr.vijay,

Thanks for your response. But a small issues like this taking 5 days to resolve…I can’t believe..if at all it’s a lengthy process for you why you are harassing your customer by blocking the number. Ideally you should have activiated the no and once you have all details, resolve the issue amicably.

It’s my request please activate the no by today, otherwise any solution you provide after today, won’t be able to accept to me since its more than 4 days I have chasing up with you on the above mentioned no. also note that I have raised similar complaint on 27th july 2011 regarding my bill but no action has been taken sofar. So I have strong prove that I am not at fault and till date you were unable to give me a solution rather than forcing me to pay what you demand. That is why you blocked the no and saying customer is not contactable. It’s you duty to give some space to customer and address all customers concern rather than harassing him.

Waiting for a quick action on this pls.

Regards!
PS Babu

From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 22 August 2011 17:19
To: p.s.[protected]@simplyhr.in
Subject: Re: MY MOBILE NO.[protected] [|BAL|Qrc[protected]|]

Dear Customer,

Ref: Email dated[protected], expressing concern regarding billing for your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

To address your current concern, we have raised a complaint regarding the billing with the relevant team. For your reference, the Unique Service Request number is 39151590. Our team will be contacting you by[protected] within 17:18 hours with an update on the issue.

You may know the status of your Service Request by dialing *121#.

We thank you for taking out the time to voice your concern. At airtel, we believe that it is our customers' feedback that helps us to improvise on our services.

Please do write in for any further assistance.

Yours Sincerely,
Vijay L
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=57B9DF2952B3D73847B2DF2852B3D8394C4F...⇄

[protected]Original Message[protected]
From: p.s.[protected]@simplyhr.in
To: [protected]@in.airtel.com
Cc:
Sent: 22/08/2011 04:17:25 PM
Subject: RE: MY MOBILE NO.[protected] [|BAL|Qrc[protected]|]

I am not questioning on my current plan. My all concerns are about my earlier
plan and inflated bills.. since I was not getting the proper response earlier I
was forced to change my plan last month i.e 249. I was talking about my
previous plan.pls compare my old plan pre-transfer to my name and post plan
before we moved to 249..i am questioning on that, please recheck your billing
plan. Its not first time I was getting inflated bills. Hope you recall I was
raised concern in March also where my blackberry charges were getting added on
every month ie 2499¿finally which you agreed as mistake from your side and
reversed..but when I transfer my connection from corporate to my individual
a/c..again you changed the plan ie why inflated bills were recived from April
till June¿please recheck last 8 months and you will get a clarity.

No one from airtel is trying to understand problem but hurry in disconnect the
line which is easiest to way to harass a customer¿please understand I want a
permanent solution to rectify my problem unless I am ready to take legal action
against airtel.

Waiting to hear from you.

PS Babu

Mob. : + [protected]/[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ABHINAV VIRMANI

from Lucknow, Uttar Pradesh

Airtel Postpaid — no action by company on requests

I have 2 Airtel numbers :[protected] and [protected] in my firm's name SATYAM ESTATE.These were activated in september, 2008 under 'Airtel Jackpot 249' plan.
After one month, I requested for deactivation of no. [protected] as it was not to be used for 3 to 4 months.After several requests through calls and e-mails, I received a call from Mr.SURINDER RANA (Mob:[protected]).But he offered me that instead of cancelling, I will have to pay only Rs99/month (for maximum 3 months) and then no. will continue in the earlier plan 'Airtel Jackpot 249' and also the charge of Rs.99/ month will be adjusted in future bills.
But, it was not done by him and I was not aware of it.After 2 months, I came to know that the bill for no.[protected] has been added to my bill for no.[protected] as both numbers were combined by the company.Then, I tried to call Mr. SURINDER RANA several times, but his phone was not reachable.Then I called the Airtel appellate officer and he told me that nothing has been mentioned about Rs.99/ month offer.So, I requested to cancel the no. through many calls and e-mails.At last, it got cancelled on 6 Jan 2009 but the bill still shows in my number [protected]. And I should not be responsible to pay that bill amount.
In addition to this, I have not received any bill till now.My due date to pay bill is 21st of each month.So, my due date (21 Jan) has already passed but still I have not received the bill.And I cannot check it through my mobile as well as website login. It still shows the previous bill.I have made several requests to send bill.And in the mean time, they keep on adding late charges to my bill.
Also, I have requested many times to separate both numbers.Now, I have received a reply in which I have been asked to clear the bill first.I am ready to pay bill only for the used number [protected].And now this no. has no network since 22 Jan morning.

So, I request you to look into the matter and make Airtel to clear the bill for [protected] and generate bill only for number [protected].

This all has happened because of their customer service.I just can't get any request done.When I call customer care, they ask me to contact HR but there is no HR because this is not a company, this is our own business and I am the proprieter.When they ask me to visit Airtel Relationship Center(ARC), they do not accept the complaint.I went to ARC named Sheeba Tel on Jail Road, C-7, Fateh Nagar on 22 Jan 2009 and met Mr.MANOJ KUMAR but he did not accept the request and asked to fax it on [protected].I tried 3 times to fax it today, but it said "The number cannot be found".Also when I call nodal or appellate officer, they ask me to send e-mail and after sending it, I get the acknowledgement to get a revert back within 24 hrs but after 3 days when I call customer care, they say we can not see any mail at all.

I should not be responsible if they do not want to receive the requests or do not want to act after receiving it on time.I am not liable to pay that extra bill.

Please look into the matter as soon as possible because my number is not working. I cannot even receive incoming calls.

Thank You very much

ABHINAV VIRMANI
[protected], [protected]

Charanjeet Singh

from Vadodara, Gujarat

Airtel Postpaid Connection — No Network after repeated complaints

My name is Charanjeet Singh and i have 22 Airtel Connections for my self, partners and staff.

It is very unfortunate that after repeated complaints from all the 22 numbers about No network Coverage in my office we are not getting any response from Airtel.

I have given so many Emails to customer care and nodal officer but in vain.

It is more than two months we are repeatedly calling them for this issue.

Kindly let us know what has to be done.

Regards
Charanjeet Singh
City Appartment,
Shop 4/6, Plot 21,
Sect 16, Koperkhairane,
Navi Mumbai, 400709
Mobile No: [protected].

KULWANT SINGH

from Adampur, Punjab

Your office branch Mission Chowk Jalandhar two employee namely Inderjit Singh and Gupreet Singh bearing mobile no.[protected] and[protected] have visted in my office three days ago. above said person have collected Rs 1000/- from me for new number on your company name. Now he not return back and not given any mobile number. Please look into the matter as soon as possible