Comments
Greetings,
I was provided a resolution which was not good enough for me.
The resolution has turned a blind eye to the charges i have beared due to their fault.
The resolution has failed my trust in AIRTEL.
Airtel teams just show concern with words like "I understand your suffering", but only say we do not have any option for compensating your loss.
Also Airtel has resolved so many things illogically:
1) Airtel deactivated my services on the may 12th of its own accord, despite my disapproval & now they tell me that we have reactivated your services( without my approval again) and want to bill me on this. Why??
I didnot ask you to reactivate my services.Instead i told your people to do whatever they have to do so that I am not billed for this period(of dispute & beyond). Moreever note that i have not used your services(on [protected]), nor asked for them now.
Instead i was forced to buy new connections just to communicate with your people for a resolution. I have shelled a lot of money for the calls. I even had to take legal advice. I have been put through great suffering because of airtel executive's wrong info and the consequences that have followed this action, not to mention the delay your people made in providing me a resolution.
Your people have shut their eyes to this.
2)Also note that in saying that "Please be informed that, as a service recovery gesture, a waiver of Rs. 6549.47 has been processed towards your account in question dated 28th June 2012." airtel should know that it only corrected its own fault and has not done me any favor.
Your executives i spoke to(2nd july) mention to me this waiver as if it were a pardon. Please note the billing was a consequence of airtel executive's wrong info & it is only logical for airtel to correct this fault. ( ADDITIONALLY AIRTEL SHOULD RIGHTLY COMPENSATE ME FOR THE EXPENDITURE I HAD TO BEAR BECAUSE OF THEIR EXECUTIVE'S FAULT).
3)Most of your executive's words have annoyed me because they speak to me without understanding the fault & the consequences. Eg:
Madam Shilpa(appellate team) tells me that I requested for reactivation of the services. When instead I told your team not to do any such thing. She even faulters in her logic saying that it was airtel that deactivated the services & so airtel can reactivate my services whenever it wants & bill me accordingly.
I was told by your people i will get a mail regarding the resolution details. But no such mail arrived. I was again annoyed. Upon asking about the same to madam shilpa, i am told irrational things about the need for a mail from me first to the appellate team. When it was your people who told me we will mail you the details, where was this detail of me mailing you first?..Manipulative??
4) None of your team have any concern about the inconvenience that was a direct consequence of your executive's wrong information.
None of your team have any concern about the expenditure I had to bear (that was again a direct consequence of your executive's wrong information & the delay your people did in working on this).
Irrational, when your people shamelessly ask me about paying up for services i have not used/asked for. ( I was initially asked to pay for the period of deactivation, I disagreed & only after a heated conversation did airtel executive understand that i was being billed unnecessary..But these conversations wear me out..why cannot airtel understand the basic fault in this & the consequence of this fault??..why should I be explaining & fighting for every other thing that has arised out of this Fault?
All i am being told right now when i ask for appropriate refunds/compensation is "we do not have any such option".
I was provided a resolution which was not good enough for me.
The resolution has turned a blind eye to the charges i have beared due to their fault.
The resolution has failed my trust in AIRTEL.
Airtel teams just show concern with words like "I understand your suffering", but only say we do not have any option for compensating your loss.
Also Airtel has resolved so many things illogically:
1) Airtel deactivated my services on the may 12th of its own accord, despite my disapproval & now they tell me that we have reactivated your services( without my approval again) and want to bill me on this. Why??
I didnot ask you to reactivate my services.Instead i told your people to do whatever they have to do so that I am not billed for this period(of dispute & beyond). Moreever note that i have not used your services(on [protected]), nor asked for them now.
Instead i was forced to buy new connections just to communicate with your people for a resolution. I have shelled a lot of money for the calls. I even had to take legal advice. I have been put through great suffering because of airtel executive's wrong info and the consequences that have followed this action, not to mention the delay your people made in providing me a resolution.
Your people have shut their eyes to this.
2)Also note that in saying that "Please be informed that, as a service recovery gesture, a waiver of Rs. 6549.47 has been processed towards your account in question dated 28th June 2012." airtel should know that it only corrected its own fault and has not done me any favor.
Your executives i spoke to(2nd july) mention to me this waiver as if it were a pardon. Please note the billing was a consequence of airtel executive's wrong info & it is only logical for airtel to correct this fault. ( ADDITIONALLY AIRTEL SHOULD RIGHTLY COMPENSATE ME FOR THE EXPENDITURE I HAD TO BEAR BECAUSE OF THEIR EXECUTIVE'S FAULT).
3)Most of your executive's words have annoyed me because they speak to me without understanding the fault & the consequences. Eg:
Madam Shilpa(appellate team) tells me that I requested for reactivation of the services. When instead I told your team not to do any such thing. She even faulters in her logic saying that it was airtel that deactivated the services & so airtel can reactivate my services whenever it wants & bill me accordingly.
I was told by your people i will get a mail regarding the resolution details. But no such mail arrived. I was again annoyed. Upon asking about the same to madam shilpa, i am told irrational things about the need for a mail from me first to the appellate team. When it was your people who told me we will mail you the details, where was this detail of me mailing you first?..Manipulative??
4) None of your team have any concern about the inconvenience that was a direct consequence of your executive's wrong information.
None of your team have any concern about the expenditure I had to bear (that was again a direct consequence of your executive's wrong information & the delay your people did in working on this).
Irrational, when your people shamelessly ask me about paying up for services i have not used/asked for. ( I was initially asked to pay for the period of deactivation, I disagreed & only after a heated conversation did airtel executive understand that i was being billed unnecessary..But these conversations wear me out..why cannot airtel understand the basic fault in this & the consequence of this fault??..why should I be explaining & fighting for every other thing that has arised out of this Fault?
All i am being told right now when i ask for appropriate refunds/compensation is "we do not have any such option".
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Airtel Postpaid — WRONG BILLING WHOLE NUMBER NOT IN USE
Sir,I am working as senior manager in Oriental Bank Of Commerce Sec. 15 Gurgaon.Previously I was posted in Una ,Himachal Pradesh.I joined my new station in March 2010.Before leaving Una I gave my undertaking to Airtel and request them to suspend services of my mobile number [protected] .But to the utter shock and sadness Airtel is sending the bill of my abandon number from march 2010. Recently I received the bill for July 2010.I hereby request you to stop the billing at the earliest.
B.K.DUA,DELHI
[protected]