Airtel Pre - Paid Chennai — Shameful and underrated service

Address:

Chennai, Tamil Nadu

I have been using Airtel prepaid mobile service for the past 2 months.
I have top'd-up several times with the provider, only to find that the offer is a total scam and rip-off.
I get a text message saying I would get full talk time and the base plan would not change.
I have a Rate-cutter to keep the costs down where the Texts are free and the calls are supposed to be charged less.
I do not seem to get any of the mentioned service. Lately I've been getting charged for the Texts at 1 rupee each.
I'm getting all the more frustrated with the service provider as I don't EVER seem to get connected to the customer services.
For the record I have literally lost Hours trying to speak with a Customer services personal.
service, Rip-off, Total scam and very very substandard service provider.
With this rate I shall be changing Providers or take up a new Connection.
I blame myself for choosing them at the first place.
Good luck to the ones who are stuck with this Crappy Mobile service provider.