Airtel Prepaid Blackberry Services — no blackberry service despite Rs 899 being deducted from my account

Address:

Ferozepur, Punjab

i singh shamine activated blackberry services on my airtel prepaid ([protected]) on july 1st 2010 and they worked for 12hrs,
Rs899 was deducted from my account .blacckberry services didnt work for two day despite my repeated phone calls to the customer care....the executives kept giving me the info every time i called them,when i asked for a complaint no .so that i can refer to my complaint without explaining it to the custom care executives every time i call them ,but no use..i kept telling my problem to atleast 25 different executives but no use...last when i asked them to refund my money or extend my service for atleast the number of days they didnt work..i requested for a cxall back as i had lost all my balance calling customer care for 4 days ..i was again given a no...its my fifth day without any progress...i"m a student and had to sit for an online exam for which i had paid and got the bb services activated but they wont understand....please
i really feal like taking airtel people to court for this....i am a dentist by profession and had never heard anything more weird then the the cusomer care people telling me at the end "its not just you,many customers are facing this problem"i mean what kind of a consolidation could that be???