Airtel Prepaid — Airtel deducted money without asking,for service never asked for

Airtel Prepaid — Airtel deducted money without asking,for service never asked for

N Nitin from Lucknow, Uttar Pradesh

One they bombard the customer with irrelevant push messages. Once I accidentally clicked the link on the push message i was redirected to airtel site. and then i got this message "Your account has been deducted Rs 30 for java game subscription package". In first place i never wanted any subsciption, and did'nt place any request for the same. Also they never asked me before deducting the amount and told me only after deducting the amount. This is ridiculous, harrasment of customer. The customer care guys say that they can't refund the subscription amount. I have been a prepaid airtel customer for last 7 years they do this to me and worst of all nobody is there to hear. Guys never subscribe to airtel. they coin the customer. I am planning to move consumer court, airtel guys if you are seeing this. Was this information helpful? No (0) Yes (0)

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Comments

shrikishan Bangar

I am user of prepaid card of "airtel". my mobile number is [protected]. my balance has been reducing by Rs5/-for "masti pack " facility. however I have not activated nor request for the same. many times I have requested to stop this facility to your call centre. but there is no response till today. every time they assuerd that within 24 hrs this facility will be stoped & and unautorised deducted amount will be credited in the balance .that is their standared reply. Not only that, i have sent 3-4 SMS also as per call centre "UNSUB MASTI 53030 ". in reply, I have been getting msg." sorry, you are not registered for this facility". if I am not registered for this facility then why my balance is reducing time to time.kindly look into the matter & request to stop this facility immediately and give credit of my unauthorised charges.

Robin Singh

from Jaipur, Rajasthan

sir,
My airtel number is [protected] and I have been charged Rs.20 every week for some subscriptins which mistakelly I have subscribed so kindly give me some suggestions to unsubscribe it.

Kiran Bhikaji Bole

from Ahmedabad, Gujarat

I didn't subscribe any airtel live option
Bui i am gerting a message weekly from 64611020 as
Thanks for using (Subscription TextBasedServices) Subscription service on Airtel WAP. You've been charged Rs.20. Enjoy http://gclub.in

i recieved this message weekly and charged Rs.20 and because of this i loss my 60 Rs from my balance
if i tried to visit the website (http://gclub.in) they mention in message its not working.

my mobile number is [protected]
please do something otherwise I will stop your service,
because of this I am unsatisfied with your service.
Do this as soon as possible.

perwaiz

from New Delhi, Delhi

in the same fashion i am facing comics wap & jumani wap subscription i dont know how to unsubscribe it.becouse 121 is not responding.is there any solution help me.