Airtel Prepaid — all incoming &outgoing inclusive.care barred

I'm using airtel long life prepaid for almost a year.Detail gvn below-
M.b.no. - [protected]
Sim no. - [protected]H2
User name - Anita Baisla w/o Sanjay Baisla
Id given - Copy of pass book & Ration card
Purchase From - Vishal Megamart,Sec.14,Gurgaon.

From last three days (13/09/009 on wards) my mobile is not working.
Unable to understand as I had taken long life plan.Even custumer care service is not working so that I able to understand.
I'm facing a lot,u r requested kindly immd.open my call and pls speek me and tell the reason .
I'm giving my husband no. for alternate no i:e,[protected].

regards,

Anita Baisla