[Resolved]  Airtel Prepaid — balance was lapsed

I am a resident of Bhopal, Madhya Pradesh. I am having airtel prepaid sim card, the No. is-[protected]. on 21.10.09 i got a message from company side that on recharge of Rs. 46/- i will get 52 minutes of STD calling and one months validity, that time my STD balance was Rs. 130/- and validity was upto 23.10.09. On 21.10.09 night i was leaving for kolkata for a week and to save my STD balance, I went for mobile recharge and before recharging, that person (shop owner) has confirmed from the help line about this offer, the helpline told us that this offer is there for few of our customers and you are one of them, they also told me that I will recieve Rs. 10.6/- after 24 hours of recharge. i made a recharge so that i could save my balance, because on stay to other state i cannot use my STD balance and can't even recharge there.
Now the thing is that on 21.10.09 night i went to Kolkata and i have not recieve the validity and the balance amount. On 23.10.09 night my validity and balance both was lapsed.
I made a complain of this thrice but till date I have not recieved any balance in my mobile.
The trans ID for the recharge is[protected].
Please do the need full.
thank you.