[Resolved] Airtel Prepaid — Airtel customer care is charging 50 paise for 3 minutes | |
Dear Sir, Today (19-March-2010) morning, I have called to AIRTEL customer care 121 for GPRS activiation/deactivation. When I have selected the technical analyst option, they are starting charging 50 paise. When I called first time, it was waiting for technical analyst but no one has lift the call but still they are charging 50 paise. How can they charge to customer, if he is not speaking to technical analyst... ? Once again I have called to technical analyst, this time technical analyst has picked the call and responding very slowly with low voice. But not mentioned his name when lifting the call. He is not providing the proper information and redirecting the call to some other to respond. If the Technical analysist is not able to provide the solution/information, then why they are charging the money... ? Once again I have called to technical analyst, they are redirecting to some other number. Then what is the service they are doing to the customer - that tooo they are charging to the customer with out providin the information. I think AIRTEL has planned to earn money like this by redirecting the calls, not responding lifting the call, speaking very very slowly with low voice and with out mentioning the technical analyist name, requeting the customer to call 121 for any queries.... From morning I have lost around 10 - 20 ruppes by calling to AIRTEL customer care but they have not provided the solution. It is a very very very very very very..... worst service from AIRTEL. Thanks Jilani Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 14 Comments | |
Comments
Even for post-paid they charge 50P/3 min. I was shocked by seeing (of cus hearing) this. They have to shelve this. Very bad.
dear sir,
it is very bad that airtel is now charging for their customer services.
how can airtel charge a customer of them for the problem they faces while using its service. that's not their fault, it is company's duty to provide them proper services and if they face a problem then to solve that. it is not a fault of a customer if their number is not working properly or they get charged without any activation of a service...etc. then if they are calling they company's care service, and get charge for company's fault, that is very very bad. they are not calling for their entertainment... sir.
it is very bad that airtel is now charging for their customer services.
how can airtel charge a customer of them for the problem they faces while using its service. that's not their fault, it is company's duty to provide them proper services and if they face a problem then to solve that. it is not a fault of a customer if their number is not working properly or they get charged without any activation of a service...etc. then if they are calling they company's care service, and get charge for company's fault, that is very very bad. they are not calling for their entertainment... sir.
Crap.. Are u guys doing us some favour by helping us ?
and why we ask for Help from you guys ? as you ppl are lacking somewhere..
Do we call for time pass ro flirt with yr agents ? NO.. we call u to get help .. and u guys starting charging ?
I already PLANNING to terminate Airtel connection !!
and why we ask for Help from you guys ? as you ppl are lacking somewhere..
Do we call for time pass ro flirt with yr agents ? NO.. we call u to get help .. and u guys starting charging ?
I already PLANNING to terminate Airtel connection !!
I am also using Airtel prepaid. I really shocked when I heard about charging for their customer care. Shame on you Airtel. So far I've been telling everyone that Airtel is the best network in India. But now I have changed my mind. I am totaly disappointed. I know that TRAI is behind all these. And you got the advantage of earning more. This kind of heavy load on People will take India a decade back in mobile usage.
If a customer complains that you have debited 10 Rs from his prepaid account without any reason and it is true. Is that Customer's fault or yours. You are responsible for his money and he trust you. You have to give his money back and say sorry to him.
Not charging him. You have to pay for your fault. Not us.
mobile operators will definitly take advantage of this and start sucking customer's money by unwantedly increasing the conversation more than 3 minutes.
I don't know who makes this kind of stupid rules. Who ever it is please take it back. India has not crossed the poverty line Still. Don't think people became rich to feel happy about these rules.
I am damn sure that 95% of India's population don't like this.
As this is a consumer complaint website my complaint is mobile operators who are all charging their customers to speak to their customer care must take back that idea. TRAI should take action against this. This is a request.
If a customer complains that you have debited 10 Rs from his prepaid account without any reason and it is true. Is that Customer's fault or yours. You are responsible for his money and he trust you. You have to give his money back and say sorry to him.
Not charging him. You have to pay for your fault. Not us.
mobile operators will definitly take advantage of this and start sucking customer's money by unwantedly increasing the conversation more than 3 minutes.
I don't know who makes this kind of stupid rules. Who ever it is please take it back. India has not crossed the poverty line Still. Don't think people became rich to feel happy about these rules.
I am damn sure that 95% of India's population don't like this.
As this is a consumer complaint website my complaint is mobile operators who are all charging their customers to speak to their customer care must take back that idea. TRAI should take action against this. This is a request.
I also called customer care 121 on 29th March 2010 and they started charging me 50p/3 mins. when heard, I was really shocked, even though talking to customer care is alo chargeble. There should be some law to SUE these bloody service provider.
I called for complaining like I wa not able to make any call either local or STD. When i asked them they told ther is some problem with system it will b rectified soon. What a bloody service is provided by airtel, , , If it goes like this I am planning to change the Number...
WE SHOULD SUE THEM
I called for complaining like I wa not able to make any call either local or STD. When i asked them they told ther is some problem with system it will b rectified soon. What a bloody service is provided by airtel, , , If it goes like this I am planning to change the Number...
WE SHOULD SUE THEM
HAHAHAHAHAAA... Really its very embarrassing to know this type of news, Airtel is charging .50 Paisa for Customer care.
Day by day I am loosing confident on Airtel, being a POSTPAID corporate customer, they are behaving like greedy business enterprenur.
Folks - We need to check, what is the recommendation from TRAI, regarding this, else after some day they will charge more money for silly services( even to visit there AIRTEL outlets) 10/Rs 10 Mins ..hahahaha
Day by day I am loosing confident on Airtel, being a POSTPAID corporate customer, they are behaving like greedy business enterprenur.
Folks - We need to check, what is the recommendation from TRAI, regarding this, else after some day they will charge more money for silly services( even to visit there AIRTEL outlets) 10/Rs 10 Mins ..hahahaha
SHAME ON AIRTEL
I never thought Airtel will stoop to such a low level to mint money from customers. You are planning on taking over some African country mobile giant and this is what you do back home?? SHAME!!
I also tried calling 121, and when I heard this call will be charged I disconnected immediately.
Guys, we can do one thing. We must mass-boycott all their Value Added Services, like Caller Tunes, Radio Services, Chat, non-sensical alerts on fashion, diet, etc. Use your Airtel connection only to make and receive calls, send/receive SMSs. Do not participate in any quiz or other promotional programs. Let us all call the customer care and inform them why we are doing this. If a majority of people are able to do this, we can bring Airtel down to its knees.
Regards,
Gaurav K.
I never thought Airtel will stoop to such a low level to mint money from customers. You are planning on taking over some African country mobile giant and this is what you do back home?? SHAME!!
I also tried calling 121, and when I heard this call will be charged I disconnected immediately.
Guys, we can do one thing. We must mass-boycott all their Value Added Services, like Caller Tunes, Radio Services, Chat, non-sensical alerts on fashion, diet, etc. Use your Airtel connection only to make and receive calls, send/receive SMSs. Do not participate in any quiz or other promotional programs. Let us all call the customer care and inform them why we are doing this. If a majority of people are able to do this, we can bring Airtel down to its knees.
Regards,
Gaurav K.
Yes dude... you r right.. and also stop calling to customer service, instead go to the nearest office for any query. And let them start CHARGING for ENTERING INTO THEIR OFFICE also :-(
AirTel — customer care 121 is charged 50p/3 min
121 is the customer care number of Airtel,calls to this number is being charged 50p/3min. Most of the time this number keeps customers waiting. Is it right to charge customer for registering their complaints?I feel, this is not good practice.Airtel might be having several reason for this...but question remains...why customer should be charged for Service provider's Fault?
Good Luck Airtel!!!! Number Portability is in place NOW.
Count me in am right now on the phone with the airtel customer to upgrade my broadband connection to a 4MBPS and on my phone it has clocked 17mins call with the customer care in 2 mins I have told him what I need and that I need this upgrade done. And fyi Iam still on the phone put on hold for the past 10mins and guess what Airtel is charging me for this wait. And the interesting part is I yell at the guy heelooo hellloo and then he says Iam sorry to put you on hold their system is slow. Does this mean that a customer has to pay because they have a bad infrastructure to handle a call?
I paused typing for a while after our modest and sincere executive got back to me with the req number. My call ended now and it has clocked a full 25mins of call just to upgrade my broadband plan.
Is there anyway that I can sue Airtel for this malpractice of making customer wait just to charge the mins? Please let me know anyone... This is becoming a regular thing by Airtel after the 50ps charge came into place, calls go real long than it used to be when the customer service was free. There is a lot of waiting involved. I think the officials need to severely punish for such malpractices. Iam totally irritated and frustrated.
I paused typing for a while after our modest and sincere executive got back to me with the req number. My call ended now and it has clocked a full 25mins of call just to upgrade my broadband plan.
Is there anyway that I can sue Airtel for this malpractice of making customer wait just to charge the mins? Please let me know anyone... This is becoming a regular thing by Airtel after the 50ps charge came into place, calls go real long than it used to be when the customer service was free. There is a lot of waiting involved. I think the officials need to severely punish for such malpractices. Iam totally irritated and frustrated.
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Very very Bad. I can't accept it. Hope all airtel customers will think like me in this issue. Please protest this and send email to airtel. If it is not reversed no option, we have to switch over to some other operator.