[Resolved]  Airtel Prepaid — call barred

the service and outlets of airtel is worst. i fully agree with the mr anilraj i feel the attitude towards customer at any level is worst and i never see any attitude change in airtel will mr mittal will take the note of customer feelings.

Airtel Prepaid — very bad connection in India Airtel.

Dear sir
I am AnilRaj.R, I am totally fade up with your Airtel connection, which is I am facing for almost one week. For my last complaint from 13th Oct to 15th Oct, after a long fight I got solution on 15th Oct. And again I am facing the same problem from today (18th Oct 2010) 6.00pm, the problem is I am not able to do an outgoing call from my number [protected]. For this I called your customer care officers (useless fellows), who don’t know how to talk with a customer, I talk with Mr. Simran, Mr. Ankur etc. Mr. Ankur don’t know how to talk with a customer, I told him to transfer the call to his senior for this he only told me that thank u for calling customer care and disconnected the call. And also the same is done by Mr. Simran.
Your customer care wing, your technical wing and other wings are not able to solve customer problem. So I am requesting u to please take your connection back and compensate me because at the time of last complaint, my loss in business is Rs.146000.00, visiting card cost for 1000 nos which I printed the same number is Rs 3000.00 and for calling to your customer care from other phone it is around Rs.600. So total is Rs.149600.00. so please do the need full as soon as possible.


Previous Complaint.


I am AnilRaj and I am using the most wrest connection in India (AIRTEL Prepaid) my number is [protected] which I am using for last one year. On 13th Oct 2010, 6.30pm my number is barred by Airtel, regarding this I called to Airtel customer care and from them I understand that my number is barred due to verification of documents, regarding the documents they never called me and they didn’t send me a message, when I told them that I didn’t get any call or message from your side regarding this at that time a senior supervisor Mr. vinod told me that they called me and informed me the same before last 2 week and from 27th Aug 2010 to 5th Oct 2010 I was out of India with my phone then how they called me I don’t know. And then Mr. Vinod told me that your number will activate before 14th Oct 2010 morning which is not happened, then I again called them in morning and a another supervisor Mr. Sachin who told me that within 2 hours your problem will rectify and then I submit my documents at your Airtel Office at NIT Faridabad by 3pm then I called from there to Mr. Sachin, then again he asked for 1 hour and I waited at your office till 8.30 Pm and then Mr. Sachin told to the staffs in your FBD office to issue a duplicate SIM for me and he told me that your number will activate within 2 hours. And till now my outgoing calls are barred.
I feel that the experts in your office are not able to rectify the problem. I feel that now a day in India the worst connection is AIRTEL, no customer support, inefficient technical staffs, irresponsible customer care officers and irresponsible top level officers because I called there more than 20 times and till now not any responsible person called me. Finally I gave them time till 10am of 15th Oct 2010. Let us see what is going to happen.