Airtel Prepaid — Unwanted plan changing

sarav21

from Gudiyatham, Tamil Nadu

Address:

Chennai, Tamil Nadu

Hello Sir,

I am currently using Airtel Network and recently they offered for me Airtel to Airtel 10 paise and other networks 30 paise. On August 15, 2011 I have recharged for Rs. 50 and my plan changed without any prior information from Airtel and I have charged for 30 paise for all networks. I contacted customer service regarding the same and one of the Agent escalated to supervisor named Mr. Ganesh and not resolved my issue and provided Nodal office number and I spoke with one of the officer and never replied proper resolution and not taking care about the issue. And also they said you will get full talk time for Rs. 50 but still not yet received the same and the complaint number is CBNRA[protected]. I never received any prior notice regarding the plan changes. I kindly request you to contact the Airtel networks and resolve my problem to save my monies.

I hope you will do the best to get my same existing plan.

Thanking you,

Saravanan P
Cell number: [protected].

No. 2/5, Venkateshwara nagar II nd main road,
Velachery Bye Pass (100 feet) road,
Velachery
Chennai 42.

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Comments

venkatsrch

from Pune, Maharashtra

Airtel — unwanted plans

Dear sir,

My father (62 years) uses a AIRTEL GSM*** [protected]*** service, as usual as like many others he just know how to lifta call nothing more than that.

but Unfortunately his mobile is getting deducted with some charge everyday by the service provider, when i made a call to the customer care, i have come to know that the news packs are activated on the mobile,

This is not the first time such things happen, but when ever we make a call to customer care, they say the plan is activated when their promotional calls were lifted by us, but this is highly irritating thing, when we want ot activate the Donot disturb service, they say it gets activated in 45 days.

i request You to make some crucial action on TRAI on providing the services only when a user sends a message or he/she goes and recharges for that particular pack

sarav21

from Gudiyatham, Tamil Nadu

Hi Rakesh,
It's even worse to inform you that I have been charged Rs.1 for all calls. Also, I did not receive any callback from you guys. I need this issue to be resolved ASAP in order for me to go ahead and approach other sources to resolve this issue. If this is not resolved soon, it may leads to sue you guys from Consumer Court. Hope you do not give such bulls...ts. Kindly resolve it ASAP.

Regards,
Saravanan P

sarav21

from Gudiyatham, Tamil Nadu

Hi Rakesh,

I still not received any reply from your end. If you not fixed my issue on or before Monday. I surely file a complaint in Cunsumer Court.

I am not able to contact your Customer Service also. Fix the same.

Regards,

Saravanan P.

sarav21

from Gudiyatham, Tamil Nadu

not yet received any call back from your company and still i am charging 1 re for one call