[Resolved]  Airtel Prepaid — unnecessarily charged for messages before the booster expired

Address:

Coimbatore, Tamil Nadu

This is with reference to the complaint no: CWRCH[protected] I had an issue with the booster pack which i had recharged for Rs 225.00. Suddenly on 01/11/2011 i received a message that Your 225 Booster pack expires today, But when i checked in *124# it showed your plan expires on 30/11/2011,Before the plan got expired i was charged for my messages and when i contacted the customer care they checked and said my actual plan will expire on 30/11/2011, I asked them why do you charge me for the messages i sent, She said it was there mistake and said will refund them but even after 2 days it was not resolved. The second time i contacted she said will transfer to the Senior manager but the call was disconnected. I again called them and finally they said it will be resolved and will send me a complaint no which i did not receive. Today 05/11/2011 I received a message from Airtel that"Further to your concern,we wish to inform you that Your Service Request No CWRCH[protected] has been resolved". when i checked again i was charged for messages.This is my second complaint on Airtel were i have been charged unnecessarily. Will this be looked by proper people and help me to get rid from all these thing or should i avoid the usage of service, Is it a proper customer service for the Brand will the customer's like me will be cheated for the services you provide.