Airtel Prepaid Mobile Connection — recharge for normal talk time

Address:

Rajasthan

my cell no is [protected] airetel prepaid.I have recharged for 200/- thru regular agent. by mistake he recharged for 200 and i found that they recharged for 3G services instead of regular talk time. I never use 3G and i have no need. i requested but they are not transferring this credit to regular talk time.conversation attached:--

Dear cheater,
This again proves that u are a big cheater and harass customer on their mistakes not due to lake of knowledge but due to hidden policies to sell your new products, which is a malpractice.
I am sending this to my lawyer for necessary action, meanwhile let me know the process to switch this number to other service provider with the same numbers, i have total 10 numbers in my circle, to be switchover.
I want to remove airtel from my dictionary.
Please do not regret after cheating the customers.
N.K.PARMAR
61/183, Pratap Nagar,
TONK ROAD, JAIPUR 302033
EMAIL : [protected]@gmail.com
Cell : [protected], [protected]





From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 13 September 2011 19:11
To: [protected]@gmail.com
Subject: Re: [protected] [|BAL|Qrc[protected]|]

Dear Customer,

Ref: Email dated 13/09/2011, inquiring about the 3G procedure and regarding benefit not received for your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

Recharged : 200

As per the RC 200, you have received the below mentioned benefits:

Usage 250MB Free

Validity 30 days

After free usage charges 30p/20kb

Hence, we are unable to provide credit towards the same.

Inquiring about the procedure 3G;

We are happy to note your interest in availing airtel 3G services.

To change the network settings in order to latch onto 3G, please follow the below mentioned simple steps:

• Go to Phone settings

• Select Network Settings/Network Mode

• Select Dual Network / 2G & 3G mode / 2G & UMTS mode,

• Press OK to Save

airtels 3G services, delivered on a state-of-the-art high speed HSPA network, would enable enriching services in entertainment, utility, commerce and health. The airtel internet on 3G gives customers the power of higher speeds to enjoy multimedia services, high speed mobile broadband and internet access with the ability to view videos on their mobile phone, make video calls, watch live TV, access high speed internet and enjoy live streaming at never before speeds.

We hope that the above details adequately address your query.

Please do write in for any further assistance.



Yours Sincerely,
IMRAN PASHA B
Customer Care
Bharti Airtel Limited


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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 13/09/2011 02:47:04 PM
Subject: RE: [protected] [|BAL|Qrc[protected]|]

I am old customer.

Let me know how i utilise. I am not concerned with 3G. I[censored] cant trs then
refund money.

U can sell me only what i want to purchase. it is misuse o[censored]r credibility.

There is no way to regret. It is again mistake at ur end that u credit the
money forcefully in new applications without consent.

This unlawful also and against TRAI provisions and consumer protection act
provisions.

Tks



N.K.PARMAR

61/183, Pratap Nagar,

TONK ROAD, JAIPUR 302033

EMAIL : [protected]@gmail.com

Cell : [protected], [protected]







From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 13 September 2011 10:25
To: [protected]@gmail.com
Subject: Re: [protected] [|BAL|Qrc[protected]|]



Dear Customer

Ref: Email dated[protected], requesting to transfer the amount from dedicated
account to main account for your airtel mobile number [protected].

We completely understand your concern and sincerely apologize for any
difficulty caused in this regard.

We regret to inform you that, we are unable to transfer the amount to your main
account.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.



Yours Sincerely,
BHAGAT SINGH AMBAVTA
Customer Care
Bharti Airtel Limited