[Resolved] Airtel / Prepaid Mobile — I didn't get my money back | |||
Dear Mr Rakesh Ranga Thany you for hearing my problem here but i did not get my money back to me which was deducted by airtel by activating the airtel blog service, job alert and missed call service on my number as i did not send any kind of request to airtel. i want my money back to me. moreover please let me know about the action taken by airtel against the customer care executives who dis-connect my call without intimating me on 11 july 2011. if you wish to see the proof, i can show the messages sent to me by airtel after disconnect my phone. i want evidence of the action taken by airtel and my money back to me. i think, you know it, how hard is to earn money nowaday. if possible for you then please contact me by phone call i have attached the copy of complaint made by me. Please go through these complaints. thank you With due regards prem chand [protected] i am prem chand. i got sms from airtel regarding airtel blog and they told me that i can hear that voice mail at free of cost by dailing *1*. they mentioned nothin g else thn this. i did the same. then they activate the airtelblog service on my no and deduct my account. i made complaint regarding this to customer care but they disconnect the call 6 times and then they blocked the customer care helpline on my no. this is not the first time. before this they activate missed call alert and job alert on my no without any sending any request from my side to the airtel. DND service is activated on my no since 2007, even thn i got promotional msg and call on my no. many time i got sms from airtel regarding frndship to girl. i have some of these sms in my phone. what i can do now. shall i move to Court. thanx [protected] Dear Prem Chand, This is to inform you that your concern listed on 19 July 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. Regards Rakesh Ranga Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - http://bit.ly/fKcSxc Facebook - http://on.fb.me/cECyvS Jul 23, 2011 by airtelpresence Dear Prem Chand, This is to inform that your concern listed on 19 July 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction. Regards Rakesh Ranga Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - http://bit.ly/fKcSxc Facebook - http://on.fb.me/cECyvS No response to my complaint Dear Mr. Rakesh Ranga i did not get any solution till now. Please let me know whether you will sort out my problem or i will move to consumer court against airtel? For reference please go through my earlier complaint on 19/07/2011. With regards prem chand i am prem chand. i got sms from airtel regarding airtel blog and they told me that i can hear that voice mail at free of cost by dailing *1*. they mentioned nothin g else thn this. i did the same. then they activate the airtelblog service on my no and deduct my account. i made complaint regarding this to customer care but they disconnect the call 6 times and then they blocked the customer care helpline on my no. this is not the first time. before this they activate missed call alert and job alert on my no without any sending any request from my side to the airtel. DND service is activated on my no since 2007, even thn i got promotional msg and call on my no. many time i got sms from airtel regarding frndship to girl. i have some of these sms in my phone. what i can do now. shall i move to Court. thanx [protected] Dear Customer, This is to inform you that your concern listed on 27 July 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. Regards Rakesh Ranga Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - http://bit.ly/fKcSxc Facebook - http://on.fb.me/cECyvS Aug 1, 2011 by airtelpresence Dear Prem Chand, This is to inform that your concern listed on 27 July 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction. Regards Rakesh Ranga Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - http://bit.ly/fKcSxc Facebook - http://on.fb.me/cECyvS 21 hours 33 minutes ago by airtelpresence Dear Prem Chand, We would like to inform you that your concern listed 27 July 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to [protected]@in.airtel.com Regards Rakesh Ranga Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - http://bit.ly/fKcSxc Facebook - http://on.fb.me/cECyvS Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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AirTel — I want my money back
HiIam here to complain about how deeply iam disappointed about Airtel and its customer care. on 5/2/2011 i got a message at 7 A.M on my mobile saying call cost as 112.80 and balance as 0.20. I had about 113 INR in my account as balance. I called customer care at 7.15 A.M to know why was it deducted, the guy said it would take 4 hours to update from his side, i said ok i called back at 12 PM again came the same reply.
i tried again on sunday got the same reply, i tried talking to senior people( who knows) 1 guy even told me that the customer care was something like [protected]@yahoo.com wow wat a surprise( he thinks iam too stupid since iam with air tel it seems), i was surprised since i thought air tel customer care was good. Here comes the next part i called on Monday,within this period i made a point not to recharge. i got a assurance saying my money would be credited but nothing happened.
I called them again on tuesday,the best part is even now they could not give me a answer as why my amount was deducted!!!!!. and one of the senior official told me to wait for 48 hours i said for the final time i will wait.
The drama still continues on the 5th day today thursday i got a message saying the amount has been credited please check your balance, i was wonder struck atleast i got some thing back but when you see the balance its the same 0.20 paise.
I dont know what to say if you cannot know why you have deducted the money for then whats the point in having a customer care network, boasting as number 1 in india iam Appalled at the service, the people and the whole of Airtel as an organisation.