[Resolved]  Airtel Prepaid Mobile Plan — Auto debit on various offers

Address:

Chennai, Tamil Nadu

Dear sirs


Number: [protected]

Recharge mobile every month. Using the number 7 yrs. for the past 6 months from june there is automatic debit from airtel live website for various services which i was unaware of. Like love tweet,airtel gyan,mms,love india combo,airtel service picture post, etc. this number being used by senior citizens aged above 70. They only go to shop and recharge. The shop personnel also dont inform anything about these deductions. They jus recharge or activate services. We have called several times airtel customer service. . For the past one week entire amount has been wiped out.Padmavathy senior personnel credited only 20rs and pleaded inability. She informed that it was our fault and someone activites from mobile. Inspite of our informing that these are senior citizens who use for emergency only. Every day there is an sms received informing about debit for above mentioned services. We dont order or activate. Several calls made to airtel customer care. They confirm it shall stop from today but nothing happens. Its nuisance frustration and mental fatigue to keep on calling them and also nil balance in the mobile number. Since its used for emergency the purpose is defeated.

Issues are mostly from 321 services. 321.444 321.565. 321.440 etc.

Customer complaint ref at airtel customer service refrnce covwc[protected] filed on 12.11.2011 and another filed on 11.11 and 10.11.2011.

I would request you to take necessary action and i claim monetary benefits of about rs. 2000 for all the inconvenience caused from june 2011.

Email: [protected]@yahoo.ca

Thanking you

Jay