[Resolved] Airtel Prepaid Mobile Service — Airtel prepaid service

kalasri1995

from Bengaluru, Karnataka

Address:

Hassan, Karnataka

Sir,

I have airtel connection [protected], using this No. from last 9 years. First it was post paid connected, 3 years back I changed this to prepaid by giving necessary documents and fees at Airtel Office in Hassan.

There was no problem for 2 years after changing from post paid to prepaid. One year back suddenly my mob service has been discontinued. When I checked with Airtel Customer Care, they told due address proof problem, it is disconnected. As per their advise, I have submitted necessary documents and got re-connected after 10 days. Again after just 3 months same proble happned, and again submitted address proff and id and got reconnected after 8 days.

on 27.04.10 I received SMS from Airtel saying, please submit address proof and ID proof at your nearest airtel officer, otherwise service will be disconnected. Immediately I called Airtel customer care, but they confirmed my address is correct and there is no problem, but unfortunately it was disconnected by that time itself. Again I called them but they changed their words and asked me to resubmitt the documents for re-connection. I submitted address proof and ID at a Dealer in Hassan, but no action was taken by them. When enquired they says, there are no. of complaints like this, we can not do any thing. But again I submitted documents with one more agent and awaiting for reconnection, so far nothing is happened.

Here I want to know, when it was post paid connection, there was not problem for my address, I used to get the bills very promptly. After changing it to prepaid all these problems started, why it is like this. ??.

If Dealer is not helping us what we have to do. If called Customer care, there is no proper answere. Please advise me to what to do get my mobile reconnected. Since I have given this No. to no. of peoples and for all my financial transactions. I am loosing so many contacts because of this disconnection.

Please advise.

Thanks

Yours
Sreekanta KN

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Aug 13, 2020

Complaint marked as Resolved

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Comments

A G SAI CHANDRA YADAV

from Delhi, Delhi

AIRTEL, Prepaid Connection — No Proper Service and Records

My Airtel Phone Num is [protected] I have rechared my Airtel Prepaid connection with RC110/- for talk time of Rs85/- "TRANSACTION ID[protected]" . And top up of RC120/-(Benefit VV) "TRANSACTON ID[protected]" for cutting the call cost to .59 paise/cal and .10paise/msg. I have done both the recharges on 04th February and it is valid till one month. Now I have received a message from Airtel that my Benefit Value Voucher would expire on 08th February with even complition of one week. How is this possible and how can a RC valid for one month can expire just with in 1-week.

This is Disgusting and it show how the records and maintained in Airtel and how they are cheating the customers.

I would request the respective authorities to look into this matter and take Strong and neccessary action and do the nned full.

It may be Just Rs100 for you guys but it worht a lot to the customers who do it.

if the Actioned is not been taken i would certainly complait to the Government District Forum and file a suite against the Company and see that the Government does the need full.

sandeep

from Chennai, Tamil Nadu

Airtel Prepaid — No proper service

I took a new sim card([protected]) on july 17 2008. In my mobile it shows that it is activated but when i call up customer care they say that it is deactive sim.

Why the hell the people of airtel recirculate a deactive sim?

Since the day 1 iam facing the problem. After many times calling up customer care and my dealer ([protected], [protected]) iam able to make calls after a few days of my activation. But till now when i call up customer care they say it is deactive.

2. when i make call it does not reflect the change of balance. I complained many times regarding the same but no response.

3. Now i recharged with 230 topup. when i call it says u have no balance. Even now also there is no response.

What the hell is going on with the airtel? I have not seen such a worst service till date.

Hello Mr. Airtel CEO, never publicize your company as no.1 service provider. It is no.1 worst service provider.

I[censored] people are really working for the people, resolve my problem soon.

With regards,
Sandeep.

PRIYANAKA HADA

from Pathankot, Punjab

i have not get proper service on [protected]

mukes55

from Raipur, Chhattisgarh

i have not get proper service on [protected]

sansanjay

from Chennai, Tamil Nadu

Dear sir,

I am s.sanjay using Airtel prepaid no [protected] for the past 2 years and above,i have continious tower problem,i registered complaints through calling 121(customer care) many times but still i dint get corrected,in airtel service area they said sim card might be problem so you change the sim to the same no,i dont have the proof that given while getting the sim,but i am ready to provide my current address proof and photo but in airtel service they are not ready to take.(for your reference to confirm that i am using this no i regularly top in recharge.net Rs 333 using my bank account you can verify it.) but pl. do the need full, as i am willing to use the same network i am trying a lot but no support from customer care service.

tandon vk

from Mumbai, Maharashtra

Airtel Mobile — reconnection of mobile

I was having an airtel post paid connection no. [protected] from August,04 to July,09, in my name, I had contacted your call centre for reopening of my above mobile, they had informed that it will be reactivated and they had given a reference no.35109734, to me and told that pl contact your nearest airtel franchise office, at Indirapuram, When I contacted at indirapuram airtel office at aditya mega mall, they told it will not be reactivated, please inform me the status of the reactivation of mobile no.[protected], my alternate number is [protected], thanks vk tandon