[Resolved]  Airtel Prepaid — Receiving unwanted promotions(Bolly, Filmy Buzz, Bikini Babes) without subscription and unauthorised deductions towards said promotional sites

Airtel — Airtel prepaid mobile disconnection without recourse

Dear Sir,

I have subscribed to Airtel Prepaid Mobile service and my mobile prepaid number was disconnected 3 times after the activation date (06 June 2009) informing me that they have not received the forms submitted to the Airtel outlet. The Airtel outlet has confirmed that the forms have been received by the Airtel division and still they are continuing to disconnect my line due to failure on their part. I have lost a lot of business calls on this number which is valueable to my business, Airtel takes no action or responsibility to restore the connection or even compensate for the loss. The last they disconnected without notice was on 27th July 2009 and till date (29th July 2009 ) the service has not been restored. This is happening regularly and neither the Airtel persons at the Outlet are able to answer this nor the Airtel Customer Care. I have lost all contact numbers and also the money that was paid on the SIM card besides the calls incoming for business.

I request the Indian Consumer Forum to take up this matter immediately. I am a life member of the Tamilnadu Consumer Protection Organization. I would like to sue Airtel for the inconvinience and discomfort caused to a Customer on regular basis.

Please reply to me the next course of action.

Kind Regards

Dr. Ravi Mylapore
Tamilnadu Consumer Protection Organization Life Member ID: 0383

the ipl pack are activate automaticlly on my present cell no [protected] so please de-activate this service and back my money whose deduct frm my acct balane
pls solve my problem sir


thankxxxxxxxxxxxxx

i have a prepaid mobile no. [protected]. One day my daughter carrying mobile found that there was no available balance left and she was not in a position to talk at home, when in need. However as per our knowledge sufficient amount was available.

We contacted Airtel customercare-121. We were informed that Metrimonial service has been activated on the mobile on 15.03.2010. It was also confirmed that service has been activated without our request and was deactivated that day when the matter was taken up. It was promissed that amount debited will be refunded by 05.04.2010. The activation of service was not in our knowledge and was never used by us.

Again when matter related to refund was taken up with customer care executive, he refused to refund the amount so deducted.

Such a debit of account balance by unilaterally activating value added servise is a breach of trust conferred upon service provider. My daughter has to suffer a lot of problem on that day due to deactivation of the service.

Can Airtel has a curtsey to refund the amount wrongly debited and pay a compensation for the agony faced by my daughter.

Sir,
It is true .
They charge so many un wanted options. On my phone [protected], when my son contacted customer care for enquirying life time extension, they charged 35 for caller tunes and some 10 for BOLLY which he has not opted.
Now I find it difficult to stop this

yes it is true!!! i am also receive Bikini Babes and picture post without subscription i already spoke to customer care but no use.every 5 to 10 days is automatically renewed and my balance is decreased i don't what can i do ...please help me

AIRTEL-MOBILE PREPAID USER — UNAUTHORISED SERVICE CHARGES DEBITED

I AM HAVING 3 AIRTEL CONNECTIONS UNDER PREPAID SCHEME. SINCE I HAVE FIRST ENROLLED WITH AIRTEL FOR COST EFFECTIVE PURPOSE I HAVE OPTED FOR OTHER TWO CONNECTIONS IN AIRTEL ITSELF FOR MY WIFE AND DAUGHTER. BOTH HAVE BEEN ACTIVATED RECENTLY. THE NUMBERS ARE 1. [protected] AND [protected]. THE SERVICE PROVIDER HAS ACTIVATED CALLER TUNE IN BOTH THESE NUMBERS WITHOUT THEIR CONSENT AND DEBITTED MONTHLY CHARGES OF Rs.30/- EACH. WHEN WE TRYING TO REGISTER DO NOT DISTURB REGISTRY IN THEIR WEB SITE IT IS COMING AS THESE NUMBERS ARE INVALID AIRTEL NUMBERS.

Hi,

I'm Anju. my prepaid mobile no. is [protected]. I am regularly complaining to Airtel Prepaid customer care for the matter about automatically deduction of 10 Rs from my balance. I got the message (You have been charged for bikinibabes Subscription service from airtel). I have not subscribed anything.
Please unsubscribe this service i dont want any service and refund me my 10 Rs.

Anju Nandwana

IT IS TRUE THAT I HAVE ALSO RECEIVED THE BIKINI BABES Rs. 10/- DEDUCTION MESSAGE. THIS IS UNFAIR AND UNETHICAL BUSINESS PRACTICE. I WILL BE TAKING UP THE MATTER WITH TELECOM REGULATORS.

neeta

Yup..!! Me also in dis problem, i didnt subscribed for any type of services, but my balance gets deducted by 10 rs. The reason they shows that I hav subscibed for bikini babes. Actually i didnt hav any subscriptions except the Hello tune from Airtel.Pls Help to refund my money. By Marvil, Kerala Ph: [protected]

Airtel Mobile — My numbers disconnected without confirming from me

I was using [protected] for which SIM got damaged so i requested new number [protected].But next day i recieved call from customer care(prabhjot) saying that retain your old number as you are platinum cutomer.I agreed to him understanding his concern but being a consumer I was fooled.The number([protected] in place of [protected]) never got activated inspite of my numerous follow ups with Customer .Yesterday after 4 days of recieving the SIM card([protected]) which was not working,i recieved a call again fromPrabhjot that ur number will be activated today.But today scenerio is number is activated against different SIM no. & my new number [protected] has also been suspended.N I am with no number today.Is this a way your customers should be treated.Please address on priority.My temporary number is [protected] & [protected]@yahoo.com.

I am not at all satisfied with post paid service for my Airtel Mob No.[protected]. because when i was used the same Airtel No as Pre paid (Mob No [protected]) there was no problem. I have submitted all the required document and i got the pre paid connection then i plan to change my prepaid connection to post paid with same no ([protected] ) At the same time i have submitted all documents, Photos, Address Proof etc.. to change from pre paid to post paid, later address verification also done and they have changed from prepaid to post paid on 12.02.2011 and i got the intimation letter also to my home address.

Now my mob connection got de activated ( Invalid SIM ) is showing and not able to receive & make a call.

I checked with Customer care i.e... three different customer from Airtel over phone asking three different documents what is the point here for so many formalities again ( documents, address verification etc.. is over) I was a pre paid customer earlier and now neither prepaid nor post paid. both are de activated.