[Resolved]  Airtel Prepaid — Unauthorized Activation of Services

Address:

Pune, Maharashtra

Hi,

This complaint is regarding the unauthorized activation of value based services by Airtel. Airtel has launched a procedure in which it will send a sms to you saying that some value based services is activated on your number and if you don't want to continue with this service then call/sms to a number. In that time if your phone is switched off then that service will be activated and deduction will be done from your account even though you have not explicitly advised to activate the same. And that has happened to me twice and for which I had to call to Customer care for deactivating the service. In this situation I would like to lodge a complaint against them to show cause them why they are taking the money from our account with out our permission and provide the solution to this problem.