[Resolved] Airtel Prepaid SIM — New sim- outgoing calls barred | |
I had taken a prepaid sim on Mon 5/25/2009 from a shop near by my office cybergateway hi tech city, Hyderabad. i gave the necessary documents& my account was activated within less than 30 minutes of my taking the sim. Than all of a sudden i get a sms from airtel that my application for the new prepaid connection has been rejected on 2nd june at 10:41 am (IST) & by the evening my outgoing calls are barred. at night when i call 121 customer care, they give me complaint number[protected].when i inquire, after getting the call escalated to the third level the manager customer service says that the documents which i submitted are not proper & hence my outgoing calls were barred. Now the things which i submitted to the shop keeper are : 1) My employer ID card 2) My PAN card 3) My Ex-voter's ID Card from orissa 4) A letter from my employer, on the company letter head regarding my current residing address with my house owner's name. 5) A recent photograph Now their stand is something like a passport with the current address given in the application, driving license, landline phone bills- BSNL( on my name), electricity bills on my name, Ration card or gas connection on my name should be given. Else it has to be signed & attested by a gadgeted officer. I dont understand that a person who is not a native of the place who cannot have any of these documents... can't he/she be given a damn prepaid sim... they are just finding new ways to harass the customer. & their customer service team is so pathetic that it cannot come clearly what it wants to convey. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 25 Comments | |
Comments
AirTel — Airtel New SIM with outgoing calls barred
Dear Sir/Madam,I have bought a SIM from Airtel[protected].
This mobile no. ia activated on 31.05.08 haveing advance rental Rs. 699.
but the credit limitd of above no. is 500Rs. As the advance rental itself crossing the credit limit, the outgoing calls barred.
Now, please make me understnd, If somebody has taken ur no. with same/different rental plan, then on the same day his mobile outgoing call will be barred.
Then what is the use of choosing airtel.
Please clarify me as i have facing lots of inconvineince due to this.
Waiting for your positive answer.
Regards,
Pradeep K sharma
[protected]
Airtel Prepaid SIM — Prepaid connection not allowing outgoing calls
I bought a Airtel Prepaid Connection on my name Niranjan Bagh, Jaykaypur on[protected] with Life Time facility. The problem is that I am not able to place any outgoing calls. Incoming is fine. It is giving an error - Call Barring Active. I talked to the distributor a number of times at Rayagada, Orissa, but he is not responding.Airtel Prepaid connection( New) — Unable to get the calls
Sir,Yesterday I got the new connection of the Airtel Prepaid and the Number I got is [protected].
I am able to receive the calls from the Airtel Mobile but not from Airtel Landline and other service providers. As soon as the other party dials he gets "this telephone is not existing".
I made the oral complaint to Customer care on the same day, i.e 15th Oct 08 and today morning at 6.00am, 6.15am and at 8.45am they are saying it will take upto 22nd October. What is this irresponsible service.
Please clarify.
Waiting for the positive reply from the Airtel authorities.
Vithalz
airtel/prepaid connection — calls are barred
I took a new airtel prepaid connection on[protected], submitting my photograph and voter i card xerox. i got a call from airtel on 25.10.2008 saying that i needed to give a local address proof.I submitted the same, i.e my house agreement xerox to airtel customer care office in vijayangar bangalore on 28.10.2008.It is[protected] today and my connection has still not been restored.My phone number is [protected].
Airtel Sim — Barred all cals from the SIM
Sir,I am a student of engg. college in Ranchi and bought AIRTEL SIM on 22nd September of Rs.99 giving my address proof as the bonafide certificate of my institute after that on 3rd October recharged it with lifetime recharge coupon of Rs. 298 .
On 15th Oct calls are barrted and they asked for re documents.I send the re documents 2 times in firstly affixing the same bonafide certificate and permanent address then they again rejected the re documents then I submitted the documents by affixing the Driving Licence .After that also my SIM has not activated and they said that the no. is deleted cause its too late to come the forms to them.
Airtel Prepaid SIM — Outgoing Barred
Outgoing has been barred from my mobile No. [protected], on the pretext that my prepaid enrollment form had not been submitted by the dealer M/s. "The Mobile Store" Dr. A.S. Rao Nagar, Hyderabad.Will the authorities take appropriate action for restoring the connection, at once?
Regards,
Kumar Singh.
I have taken a sim with a number [protected].But after two days also it is not activated or.it says that no outgoing is provided by this number and also it does not receives any call.
Airtel Prepaid SIM — all call were barred
hello sir,my name is sanjay kumar and m no is [protected] and i had taken this no on sunday 8 nov 09 and this no worked for one week and i got a message that my document was not correct and they make all my calls barred then on 18 nov 09 i had submitted my fresh document to the airtel office in begumpet, hyderabad there they told me that within 24 hours they solved my problem but now its more than 36 hours but still i did not know any thing. please help me out and solve my problem as soon as posible or send any message on that no rgarding this complaint.
Airtel Prepaid SIM — outgoing calls are barred
Respected sir/ Madam i have got airtel prepaid sim before one week this sim no.is [protected] but without any reasion the all outgoing calls from this no. yet not started till date.so this is request to you kindly look in to the matter immediatlly and slove this problam.
Thanking you,
Mandeep Kumar
Airtel Prepaid — barred outgoing
my number is [protected].they have cut outgoing for two days because of proof.they are saying that from another number they called airtel costumer they tell to block my number.i have asked airtel customer from which number they blocked my number.she tell rajeswari number is [protected] from this number they have blocked.then i have called to rajeshwari she tells my cell is stolen by someone.so i tell to block my number.but i have not tell your number.i dont know how is happend.but she is in karur.but my native is kumbakonam.i am asking airtel customer care officer.how is it possiable.please take action i want reply sir To,
The Officer concerned
Airtel Prepaid service,
New Delhi
Sir,
Recently i have taken a pre-paid connection. my No. is [protected]. I have lodged a complaint on 17.1.2010 regarding the same to the airtel prepaid service and my complaint no. is[protected]. But till dated i am unable to make any outgoing call. Please do the needful. I had many times talked to your pre-paid customer care but they are not help me out. they just say please hold and after holding 15-20 minutes they just disconnect. These customer care people are bringing bad name to your company. please do the needful so that i can actively use my no. [protected]and take strict action against the customer care representatives who are not sorting out the problems of your valuable customers.
regards
Tara Chandar,
my alternative no. is [protected]
The Officer concerned
Airtel Prepaid service,
New Delhi
Sir,
Recently i have taken a pre-paid connection. my No. is [protected]. I have lodged a complaint on 17.1.2010 regarding the same to the airtel prepaid service and my complaint no. is[protected]. But till dated i am unable to make any outgoing call. Please do the needful. I had many times talked to your pre-paid customer care but they are not help me out. they just say please hold and after holding 15-20 minutes they just disconnect. These customer care people are bringing bad name to your company. please do the needful so that i can actively use my no. [protected]and take strict action against the customer care representatives who are not sorting out the problems of your valuable customers.
regards
Tara Chandar,
my alternative no. is [protected]
Prepaid connection — Outgoing call blocked
Hello Sir/MadamThis is Shailendra Gautam,
I purchase a prepaid Sim from Bharmaur, Distt-Chamba and i submitted all the documemts asked by shop.
My phone worked only for 15 days than after outgoing call blocked without intimation. I called the shopkepper who could not reply appropriately than i called to helpline where i could get the answer that i did not submitted the documents. I asked the shopkeeper, he replied i am trying and my paper have been submitted, if possible pl. intimate me about the progress.
Regards,
Shailendra GAutam
AIRTEL ORISSA — PREPAID outgoing
Dear sir /mamKindly atten. My Mob. No. is [protected] incoming call is Ok but Out boing call divertd.
plz. check the outgoing urregently
Thanks
Airtel — Outgoing calls are aborted
My mobile number is [protected]...............My outgoing calls are aborted since last three days.....
I have submited all necessary documents........
plz solve these problems..........
Airtel Prepaid Connection — Outgoing calls barred
I took a prepaid airtel connection([protected]) two months back( August 2010) by submitting my proof of identity and photo at my nearby airtel office. Two days back my incoming and outgoing calls were barred giving the reason "Customer Verification failure". I called the customer care and told them the problem. They said they will rectify the problem within 24hrs. Then the incoming was activated but still the outgoing calls and sms is blocked. Again i called the customer care, they said my problem will be solved by November 8th. I did'nt expect such a bad service from airtel. What is the purpose of mobile phone if the outgoing is barred. Please help me out. Thanks in advance for considering my complaint My name is Sreekrishnan. Even I am facing the same problem. I am not able to make calls from my number. The interesting part is that I took the sim just 2 weeks back and submitted all the required documents at that time. Now I have been asked to resubmit the documents. Now I am not able to make or receive any calls from my number. Please help me put. Its very very urgent.
My number is [protected]. Thank You.
My number is [protected]. Thank You.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Airtel Prepaid Connection — Calls Barred
I got one airtel prepaid sim card on 10th march 2008.I got it 2 months validity and call value worth Rs 2000.I submitted my electricity bill as verification document. But still my outgoing call were barred and i still have Rs 1700 left in it which i cant use for my official work.Customer care is highly incapable and of no use.I am sure AIRTEL is worst operator in lucknow belt.
my number is [protected], which still bears the same problem