[Resolved]  Airtel Prepaid — Value added service activated without request and deducted charges

Airtel — Value added service charges

Dear Sir/Madam,

I am Ashok Sharma & my no. is [protected].

Every month the value added service charged by Airtel without mentioning for this services. Every month Rs.30, Rs.60 is charged by airtel. I am trying to customer care every month, but no any good response I have received till time.

Please look into the matter, otherwise I have no option either to surrender the Airtel services.

Warm regards,
Ashok Sharma

I am the customer of Bharti Airtel of post paid mobile since 2 years 4 months. In August-08. my mobile No is [protected]. I had requested for call conferencing in my CUG connection for free of cost through mail. After few days it has been activated but when I received the bill, they had charged Rs. 24.00 for the service. When I inquired about this in customer care they told me that this is not a free service.


After approaching to local officers ( to whom I had mailed) they assure me for the correction in bill. But after lots of mail & calls my bill is still not corrected by the airtel

Regards
Gyaneshwer Agrawal
Lucknow ( U.P.)

AirTel — Deduction of value added service charges

I have using Airtel Mobile No. [protected]. Often for value added service, the charges have been deducted. On complaining to service provider, they advise that on subscription for any value added services, they have charged such fees.

Please deactivate/Unsubscribe http://gofun.in from my mobile No. [protected]. Please also deactivate / unsubscribe all value added services.

I also want my all call details of my mobile number, if can u give me call list at this time.

Thanking you.

Dear Sir/Madam,

I am Vijay [protected]
Every month the value added service charged by Airtel without mentioning for this services. Every month Rs.30, Rs.60 is charged by airtel. I am trying to customer care every month, but no any good response I have received till time.What is the meaning for this charge?

Please look into the matter, otherwise I have no option either to surrender the Airtel services.

Warm regards
Vijay

From past 5 months I'm getting cricket update scores on my mobile for which I'm not subscribed. As per customer support executive's instruction, I tried to unsubscribed for that but i got a reply that its not valid. I tried to stop these SMS many time, raised complaint, visited to Airtel Gallary but every time those people assured me that this wont be happened next time, but in vein. Every time I get a bill with this value added service , charges of each SMS RS.3/- . Airtel service team doesn't has the solution for this. Also I'm getting these SMS any time day/night which is really irritating.

AirTel — activate service with out user request

respected sir
i have airtel prepaid connection on dated 26/09/2009 airtel has activate a friend chat service while i do not have any request when we complain to customer care exenocutive he told me that we ragister your complain
and on dated 29/09/2009 at 01:30 but there are no call relared to this matter i again call to customer care executive but he has no response tell me wtat for i do mco y
[protected]

Dear Customer,


This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at [protected]@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolve the issue to your satisfaction.


Regards,
Robin k

Airtel — NEWS ALERTS SUBSCRIPTION WITHOUT REQUEST

I am using Airtel Prepaid since 4 yrs. in KOLKATA & my mobile number is [protected].
On 16th october i received a sms from the number 64611007 at 9.23am that "Thanks for using(subnews, TextBasedServices) subscription service on Airtel SMS. You've been charged Re7". It was done without my any request and they deducted Rs.7 from my main a/c balance, then after that i received a sms from 58888 at 10.25am that i wud receive few news alerts free of charge and again Rs.7 was deducted from my main a/c balance. Then just after that i received a sms from 58888 "Thank you for subscribing to NEWS pack.You would be charged Rs.7 weekly.To deactivate sms UNSUB NEWS to 58888". Then i send UNSUB NEWS TO 58888 and again i was charged Rs.3 for that. Then its on 25th oct in the morning i saw i have received a sms from 54321 at 12.27 midnight that "Thanks for using(subnews, TextBasedServices) subscription service on Airtel SMS. You've been charged Re7". Again they did it without my any request and Rs.7 was deducted from my main a/c balance. I called up on 121 which is the Airtel Custumer Care number and placed my complaint there and they agreed to refund Rs.7 into my main a/c balance and i received Rs.7 back in my a/c. But they are not returning the Rs.17 that was charged on 16th oct.

PLEASE TAKE LEGAL ACTIONS AGAINST ALL NETWORK SERVICE PROVIDER COMPANIES WHO ARE DOING THESE TYPES OF CHEATINGS WITHOUT CONSENT OF THEIR CUSTOMERS

Airtel — activation of value added services without request.

my name is doctor suresh uchale i have airtel prepaid connection with no. [protected], in last six month i hv noticed that, the company is activating value added services like cricket pack, matrimonial services without any request.
the company had activated cricket pack 2 times, matrimonial services 1 time, audio movie service 1 time without any request from myself. the height is that we dont get any notification message at the time of activation and company deduct the amount for whole month and send the renewal message 2 to 3 days before the next month renewal. this time we know that the service was activated on our no.
when we contacted customer care exucutive every time they just says that we ll deactivate your service if you dont want. but the question is that how you can do this and deduct money from some one account without permission.
here arrise some question
1) how these services are activated without any request? wheather these are technical mistakes or done intentionally.
2) ther are so many people who dont know how to call customer care executive, when they faces such problem what should they do?
3) why the refund is not made after discontinuing the service.

Airtel — Deduction of charges for news alerts without any request.

I have prepaid Airtel mobile No.[protected]. I have never asked for any news alerts. The Company is sending these alerts without any request from me. Last week I got an sms and in reply I sent sms to unscribe. Despite this I got an sms today stating that the news alert service has been renewed and charges deducted from my account. Can you help me to disontinue the news alert service and refund amount back to my account.RK SAINI

AirTel — prepaid service activation without request

I hold a lifetime prepaid sim card from airtel and the number is[protected]. It happens that after some time airtel activates some of the value added services on my SIM without my knowledge to eat my prepaid balance. I come to know about this when i see a sufficient balance in my account. This has happened 3 times with me. Whenever i call customer service for this they say that they can block the service now but won't repay whatever amount has been deducted for that service. I am fed up with airtel . I feel this as a serious case of fraud being done by airtel with its lifetime prepaid customers.


Harpreet Singh Marwaha

Airtel Prepaid — Deduction of charges for value added service without customer's information

Dear Sir,

I am regular user of AirTel Pre Paid Services vide no. [protected]. For last few days, airtel has started sending me sms cricket alerts service without even informing me and today they have started deducting Rs. 10/month.

I want some serious actions be taken by the consumer forum to avoid such malpractises and set the example.

Sagar Agravat
[protected]

Same thing is happening with my moms mobile as well airtel is really a thief they are activating services on there own and the customer service executives have no clue it is really irritating they recently they have started deducting rs 5 everyday for some contest which we never agreed upon at the first place there should be some serious action taken against these so called corporate thiefs.

Airtel — ALERT charges deducted without informing the user

Hi,


BHARTI AIRTEL subscribes the users to various ALERT services without informing the user about what are the charges to be paid for the service. It fools around with people by sending messages which automatically subscribe you to the service.

They don't send the method to unsubscribe the service and you have to call the customer care to unsubscribe the service. I have paid the rent for a service which I never knew was activated on my mobile.

I think there are others also who are facing similar problems.

Thanks,
Adibya Ranjan

AirTel — charge without request

company use my prepaid sim like postpaid. change for hello tune without my request and balance is minus. customer care does not connect. my call does not connect to other.

AirTel — Activation of service without request

Hi,

My airtel number is [protected]. I never activated any service pack on this number. Last week i got message stating "Amount deducted for Fame_on_game". I registered complaint on 23/06/2011 (COVWC[protected]). I did not got any response. Again on 25/06/2011 the amount got deducted for the same. I have raised the complaint again.

Can someone look into this and let me know what i need to do?