Airtel Prepaid — UNAUTHORISED DEDUCTIONS

Airtel Prepaid — unauthorised deductions

Kindly refer to the text below regarding my recent communication with AIRTEL CUSTOMER CARE

MOBILE NO: [protected]:--SUBJECTS UNAUTHORISED DEDUCTIONS [|BAL|[protected]|[protected]|]
Fri, November 20, 2009 9:35:35 PMFrom: Ashok Khandekar <[protected]@yahoo.com> View Contact
To: [protected]@airtelindia.com
[protected][protected][protected][protected]

The balance in my a/c was Rs 78.79 on 8 th of November 2009. Please tell me how it has reduced to Rs 49.79 today on 20 th of November 2009 having made only two calls and two SMS during the intervening period.
Kindly refer to my earlier letter below. I repeat I do not wish to use any of your additional paid services /internet access e.t.c.

---- A.M. Khandekar Mumbai 400 080
Airtel Customer Care e-mails to me have a signature file attached which says that I should not disclose the replies sent to me by them to outsiders.

I HAVE BEEN USING AIR TEL MOBILE PHONE WITH NO [protected] FOR THE LAST FIVE YEARS. I HAVE CHANGED THE NUMBER FORM POST PAID TO PRE PAID CONNCECTION A FEW MONTHS BACK.

ON 16/09/2010 I RECIEVED AN SMS FROM AIR TEL THAT I HAVE SUBSCRIBED FOR "BOLLYSPICE" SERVICE AND Rs10/- WAS DEDUCTED FROM MY BALANCE. I HAVE NOT SUBSCRIBED FOR THE SERVICE. ALSO ON 18/09/2010 I HAVE RECIEVED AN SMS THAT I HAVE DOWNLOADED "HUNGAMA CONTENT GAME" AND MY BALANCE WAS REDUCED BY Rs75/-. I HAVE DOWN LOADED ANY GAME. IN FACT I DO NOT HOW TO USE INTERNET SEVICE OVER THE MOBILE THOUGH MY MOBILE IS COMPATIBLE. I HAVE BEEN A LOYAL CUSTOMER TO "AIRTEL" AND QUITE SATISFIED WITH THE SERVICES TILL THESE TWO INCIDENTS. SUCH TYPE O[censored]N AUTHORISED DEBITS TO MY ACCOUNT MAKES ME THINK OF SHIFTING MY SELF TO SOME OTHER SERVICE PROVIDER. CONCERNED PERSONS/AUTHORITY TO LOOK INTO THE MATTER AND REVERSE THE ENTRIES.

REGARDS

KOTA SIVA KAMALAKAR
6/74, PARISHRAM PARK, GORWA, BARODA-390016

Dear sir,

First of all we can hardly get to talk to customer care executive after calling 121. Most of the time it gets disconnected half way through.

Now my complaint is that value added services are on my phone without my activation. I want to deactivate all value added services on this phone and do not want any value added service in future.

This is not the first time this type of complaint is made. It is a very frequent way of making money without our knowledge.

THIS IS TO KEEP INFORM U THAT I HAVE BEEN USING AIR TEL MOBILE PHONE WITH NO [protected] FOR LAST LAST 6 YEARS.
ON 22/03/2011 I RECIEVED AN SMS FROM AIR TEL THAT I HAVE SUBSCRIBED FOR "HELLOTUNE" SERVICE AND Rs15/- WAS DEDUCTED FROM MY BALANCE. I HAVE NOT SUBSCRIBED FOR THE SERVICE.AND MY BALANCE WAS REDUCED BY Rs 15 I HAVE BEEN A LOYAL CUSTOMER TO "AIRTEL" AND QUITE SATISFIED WITH THE SERVICES TILL THESE INCIDENTS. SUCH TYPE O[censored]N AUTHORISED DEBITS TO MY ACCOUNT MAKES ME THINK OF SHIFTING MY SELF TO SOME OTHER SERVICE PROVIDER. CONCERNED PERSONS/AUTHORITY TO LOOK INTO THE MATTER AND REVERSE THE ENTRIES.
regards,
prajeesh. mp

hi i am unable to speak to airtel customer care exwcutive. everytime i dial 121 198 it takes me to the automated voice. yesday airtel deducted 99 for a website i dmo not wish to ever subscribe. pl.help

I recharged Rs.100/- for my airtel prepaid mobile number +91 [protected] on 06.01.2013. As the balance was NIL again I recharged for Rs.100/- on 15.01.2013. Even in that money was being deducted. Customer care officers are telling that I have subscibed for something. But I dont agree with them. Last time also in the same way money was deducted and again given re-credit. This time they are refusing to give re-credit. In my opinion this is as good as cheating the public.

My question is
1.Tomorrow If Bankers deducts some Crores from airtel bank account and say that airtel has subscribed to something / donated to some institution, what airtel will do?. Will they sacrifice that amount. Today Airtel is cheating. Tomorrow If Bankers cheats in the same way?

2. Is it not illegal? deducting money when we have not subscribed for anything.

3. Why even for making complaint, you are charging 50 paise for three minutes.

4. Why we Indians should trust you?


Shubha rao Mahesh