Airtel — problematic internet service

Address:

West Delhi, Delhi

This is Sudhir Dhingra. I have been using the internet services of Airtel for the past 3-4 years. Till 6th of july, I was quite satisfied with the services provided but since 6th July (my first complaint registered) I am facing problems.
On 6th July 2012, i had registered complaint with the airtel customer care regarding frequent disconnection of interenet services. i am unable to use my internet services properly because of this problem. in response to my complaint, airtel sent their linemen thrice & once even changed the cable & made necessary adjustments/ corrections but without any satisfying result till date. the linemen & customer care admitted that the problem is at the airtel's part. i have made atleast 10-12 complaints during this period but it seems that this problem is not going to be solved.
so now, i want to discontinue with these internet services, so its requested to kindly disconnect the services & give the final bill. also its requested to consider this problem while finalising my bill as this was also said by the customer care centre people that if i am not getting proper services then i wont have to pay the bill as the problem is on airtel's part (since i havent got the proper services during these period, i wont be paying the bill for the time i havent use the internet services properly).
i am a regular user of these services & require the same in future as well, so you are requested to solve this issue at the earliest.

my last complaint no is 20529274

thanks & regards
Sudhir Dhingra
[protected]
Mobile no [protected]
Email Id : [protected]@gmail.com