Airtel — Problems in postpaid-prepaid conversion: [protected]

Address:

Chennai, Tamil Nadu

I have held airtel postpaid connection for a period of over 7 years now and have been having a good relationship so far. I converted the connection to pre-paid a couple of months back through Ascendas Airtel customer centre and it was working fine. All of a sudden, the connection got interrupted saying I have not submitted the documents which I already have. When I checked with customer center, they said they cannot/will not do anything to help with this issue. I had same issues with the same guys when I tried to change the address for my connection last time. I am sick of going through escalation process everytime I want to change anything with the connection.

My phone number is [protected]

Please give me the direct address and I will send across the ID and address proofs as I DO NOT TRUST your customer service center to deliver it properly to you