[Resolved]  Airtel — ABSOLUTE HARRESSSEMENT

Address:

Pune, Maharashtra

i have been responding to the calls from your end. I really would like to tell you if you would understand how painful and disturbing the calls have been. i do not know if it was you or someone else on the call who totally did not want to hear a word of what I had to say I even request for the name but she just did not give her name to me. It was so frustrating that i was speaking from my end and she kept speaking from here end and when she finished she banked the phone down.

Kalpana you know the total situation of my connection it feels like I have made a big mistake and instigated a total harassment by putting my problem to you.

I dont really think I deserve to be insulted and harnessed after being misguided for such a long time. All i have wanted is an internet connection which was offered from your end. I am not a bill defaulter then why am I being treated like one.


AFTER ALL THE BELOW MAILS I HAVE BEEN REQUESTING FOR THE CONNECTION.

YOUR PEOPLE CAME HOME DID SOME WIRING. I HAD ASKED FOR A CHANGED NUMBER AS I WAS GETTING A LOT OF BLANK CALLS ON MY PREVIOUS NUMBER. SO AFTER THE WIRING A GET A CALL FROM YOUR END SAYING IN 2 DAYS WE SHALL COMPLETE THE INTERNET CONNECTION AS PER THE SCHEME I HAVE ASKED FOR. NOW IT IS 2 MONTHS AND NOBODY EVEN BOTHERS TO CALL OR COME AND VISIT. THIS IS REALLY A BIG JOKE. I COULD HAVE TAKEN ANY OTHER CONNECTION BY NOW BUT I AM TRULY INTERESTED TO KNOW HOW LOW AND UNPROFESSIONAL A COMPANY LIKE AIRTEL CAN BE AND CAN GET.

AFTER ALL THE SHAMELESSNESS OF THE ABOVE YOU SEND ME A BILL AGAIN FOR THE JUNE MONTH.

WHAT DO U THINK YOUR CUSTOMERS ARE FOOLS WHO CAN BE MISLEAD TO SUCH AN EXTEND.

THIS REALLY NEEDS TO BE PRINTED IN THE NEWS PAPERS .TO WHAT EXTEND
AIRTEL CAN GO.

--- On Wed, 2/6/10, SHRISHTI KUMAR <k.[protected]@yahoo.com> wrote:

From: SHRISHTI KUMAR <k.[protected]@yahoo.com>
Subject: NO CONNECTION BUT BILL SEND ?????????????????????
To: "AIRTEL" <wecare.[protected]@airtel.in>
Date: Wednesday, 2 June, 2010, 9:26 PM

I HAD REQUESTED FOR A RECONNECTION OF MY NUMBER OF 40039878 UNDER THE RECONNECTION PACKAGE O[censored]NLIMITED INTERNET OF SPEED 512 @
499 4 WEEKS BACK. I DID FILL UP ALL DOCUMENTS REQUIRED FOR THE SAME BUT NO RESPONCE FROM YOUR SIDE AND YOUR MARKETING EXECUTIVES WHO HAVE TAKEN MY DOCUMENTS AND APPICATION FORM LONG BACK BUT NO
CONNECTION TILL DATE AND NO CALLS FROM ANYBODY FROM YOUR END. IT WAS THE SCHEME WHERE I WAS GETTING UNLIMITED INTERNET SERVICE AND ALSO THE SPEED WAS TO BE DOUBLED AFTER MAY.AS I HAD DISCONNECTED MY PHONE IN THE MONTH OF FEB 2010 I WAS OFFERED THE SAME WHICH I DID WANT TO RECONNECTED AFTER BEING CALLED BY YOUR CUSTOMER CARE FROM BOMBAY.

NOW I RECEIVE A BILL FOR THE MONTH OF MAY FROM YOUR SIDE. PLEASE EXPLAIN THIS TO ME


--- On Sat, 1/5/10, SHRISHTI KUMAR <k.[protected]@yahoo.com> wrote:

From: SHRISHTI KUMAR <k.[protected]@yahoo.com>
Subject: Broad Band Connection
To: wecare.[protected]@airtel.in
Date: Saturday, 1 May, 2010, 4:35 PM

My name is Shrishti Kumar. I had a phone number which I have now
disconnected which was[protected]. While I received a call from
Airtel from a bombay number in regards to settlement of bills and
disconnection I was offer a scheme o[censored]nlimited broadband and speed
of 512 after one month @ 499 per month. Which I had requested a
call back this week to confirm the same.

I was told that this is a reconnection scheme for those customers
who have disconnected their Airtel lines. I have called the customer
care numbers but have not received any help for the same.

I am now interested in the same scheme , could some one contact me
on [protected] if it is available and if not please inform me the
same so that i can take a bsnl connection then.


regards

Shrishti Kumar