[Resolved] Airtel — Improper Treatment and Approach by Company | |||
Dear Sir / Madam, I had availed the services of Airtel Broadband for my internet connection, Customer ID: [protected], for the period February 2010 to July 2010, at my rented apartment in Kothrud, Pune, which was a prepaid connection and total payment was done in advance, Rs.2500=00. Later, in August 2010, we had shifted to Warje, Pune, where Airtel din't had any connection(this is what the reply was provided by Customer Care when asked for transfer of connection), hence had asked the ISP to dicontinue the services. Thereafter no action of discontinuing the link was done and we had received many phone calls from Airtel Customer Care to pay some outstanding bills for the services which were not at all availed. We had been Airtel Mobile customers from last 4 years and have 3 connections and there had been no case where the payment have been defaulted or even delayed. This is the last request to Airtel Customer Care Executives to stop harassing the Customers which have been loyal and not defaulted ever. Regards, Gautam Lapsiya Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
I can be contacted at the number [protected]
Dear Airtel,
As per conversation, it was conveyed that the telephone connection was auto-renewed and hence the bill has been the rental that needs to be paid.
I would like comment that, the auto renewal was not conveyed to me.
The whole case seems to be a fraudulent activity to gain meagre Rs. 1995=00 for an unused service.
Please take this into consideration that the services were NOT AVAILED and even the renewal was NOT NOTIFIED.
Kindly resolve the issue.
Please contact me at [protected].
Gautam Lapsiya
As per conversation, it was conveyed that the telephone connection was auto-renewed and hence the bill has been the rental that needs to be paid.
I would like comment that, the auto renewal was not conveyed to me.
The whole case seems to be a fraudulent activity to gain meagre Rs. 1995=00 for an unused service.
Please take this into consideration that the services were NOT AVAILED and even the renewal was NOT NOTIFIED.
Kindly resolve the issue.
Please contact me at [protected].
Gautam Lapsiya
Dear Airtel Customer Care,
I am still receving messages from Airtel that my Airtel Landline bill is due Rs.2199.
Account Number 15557313
Although I had intimidated that we had never used this number, refer above mail. I thought the matter was sorted, please look into the issue at prority.
Gautam Lapsiya,
[protected]
I am still receving messages from Airtel that my Airtel Landline bill is due Rs.2199.
Account Number 15557313
Although I had intimidated that we had never used this number, refer above mail. I thought the matter was sorted, please look into the issue at prority.
Gautam Lapsiya,
[protected]
Airtel Team,
Even after loggin a complaint and clarifying with Service Provider that there was no usage of said Landline connection, the company has came from its level. Also above response from Mr. Rakesh Ranjan clearly specifies that the problem has been resolved, which means there is no due on me for Airtel.
Yesterday there was a call at 2:50 PM from a so called Advocate Mr. Abhishek Gupta([protected]) from Delhi informing that a case under section 420 was registered in my name in Delhi High Court. He asked me to pay the bill of Rs.2199=00 in 1 hour else he will forward the file to Magistrate, once that is done I will have to attend the court proceedings in Delhi on Monday 31st Oct 2011 with a fine of Rs.22, 000=00. Also I will have to bring 2 bails (jamanati) of Rs.8000=00 each.
Since currently I'm undergoing financial as well as mental turnmoil due to my mother's serious illness I decided to pay the amount to avoid any tension and left in search of Airtel Relationship Centre. At 5:30 I reached the ARC to pay the bill all I found was closed shop. This I intimidated to Mr Gupta, then he asked me that it was OK if I pay the bill next day by 12:00 PM.
There are many flaws in Company behaviour:
1. I have not cheated still a case under section 420 is applied on me (infact its the Company that is fraudulently trying to get money from my pocket).
2. I don't understand that 10 times fine has to be paid for any such cases (this seems to be frightening technic so that customer agrees to pay the small amount).
3. If it was OK to pay the bill by 12 PM of 29th Oct. 2011 why the person tried to harrass me mentally that it has to be paid on that day itself.
I would like bring the attention of government towards company's such harrasments in cases where consumers are not defaulters of any bill payment and are innocent.
Gautam Lapsiya
Even after loggin a complaint and clarifying with Service Provider that there was no usage of said Landline connection, the company has came from its level. Also above response from Mr. Rakesh Ranjan clearly specifies that the problem has been resolved, which means there is no due on me for Airtel.
Yesterday there was a call at 2:50 PM from a so called Advocate Mr. Abhishek Gupta([protected]) from Delhi informing that a case under section 420 was registered in my name in Delhi High Court. He asked me to pay the bill of Rs.2199=00 in 1 hour else he will forward the file to Magistrate, once that is done I will have to attend the court proceedings in Delhi on Monday 31st Oct 2011 with a fine of Rs.22, 000=00. Also I will have to bring 2 bails (jamanati) of Rs.8000=00 each.
Since currently I'm undergoing financial as well as mental turnmoil due to my mother's serious illness I decided to pay the amount to avoid any tension and left in search of Airtel Relationship Centre. At 5:30 I reached the ARC to pay the bill all I found was closed shop. This I intimidated to Mr Gupta, then he asked me that it was OK if I pay the bill next day by 12:00 PM.
There are many flaws in Company behaviour:
1. I have not cheated still a case under section 420 is applied on me (infact its the Company that is fraudulently trying to get money from my pocket).
2. I don't understand that 10 times fine has to be paid for any such cases (this seems to be frightening technic so that customer agrees to pay the small amount).
3. If it was OK to pay the bill by 12 PM of 29th Oct. 2011 why the person tried to harrass me mentally that it has to be paid on that day itself.
I would like bring the attention of government towards company's such harrasments in cases where consumers are not defaulters of any bill payment and are innocent.
Gautam Lapsiya
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This is becuase we never wanted an landline facility, we have requested Airtel engineers to pick up the Telephone set from our place but there was no action taken on this and now we are being constantly chased for the amount for the services never utilised.