Airtel — postpaid connection stopped

Address:

Pune, Maharashtra

I have a customer of Airtel postpaid number ([protected]) for 4 years and always paid my bills on time. I always used to receive ebill from airtel on my registered mail ID and said STOP for paper bill for the sake of GO GREEN policy. I had received my last ebill for the month of March and after that Airtel stopped sending the ebill. They say that they only stop sending ebill in case consumer SMS from his mobile to stop the bill.
Because I was in UK, I could not see the paper bills which were send on my India address and could not pay the bills. Suddenly I received the mail on 19 September 2011 to pay the outstanding amount of RS1857. I have requested the show me the bills, but never got a reply on the my request from Airtel.
After returning to India, I contacted in Airtels customer relationship center FC road Pune. They suggested me to clear the bill and refused to show the bills to me.

I cleared the bill on 5-Oct-2011 and apply to start the services on my number and paid RS 300 as deposit as well. Airtel assured me to start the services on Monday (08-Nov-2011) and given a numbers ([protected]/[protected]) to contact in case of any problem.
Now service are still not started on my number and when I called on given number firstly I was asked in a very harsh and irritated way “what number, what request, whom you have requested”. Then when I asked him to work on my request they answered, “The person who has submitted my application is on leave and status can’t be provided”. Again I insisted to look them on the status I got the response, “there are 20 of customers in queue and currently I can’t help you out. Whenever I’ll be free, I’ll call you back”. I have never received their call. And when I am calling on the given number, no one is picking it up.

It’s all, from dropping the mail for recovery to not starting the service on the number, is humiliating me and not letting me to concentrate on my work also creating ension in my personal life.
Hope I will get any help from consumer forum.