[Resolved] Airtel — unauthorized activation of friends chat service and dadagiri of customer care

devilalc

Address:

Rajasthan

Airtel has deducted rs 20 and started friends chat service without me sending any request. they have even not informed me about the start of the service and deduction. I came to know about deduction when on 16 feb 2010 at night when i checked my balance. I called customer care at 198 and came to know that rs 20 were deducted for friends chat service i told him that i have not activated the service but he refused to listen to me and cut the phone. I again called 198 and this time again the customer care person cut the phone and also stopped the service. So in this i was deducted rs 20 for a single day for a service which i didn'u use nor activated. When i again tried to call customer care i was not able to do so as it was disabled by them. This is total fraud and dadagiri. This is not about the money but about the cheating. I feel cheated and helpless as they have openely cheated me and i can't do anything about it

My airtel no is. [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

devilalc

I have mistyped year 2010 instead of 2011. So read year as 2011 in the complaint

toprina

from Tiruchirappalli, Tamil Nadu

Airtel — Unauthorised chat activation

Hello Airtel guys, hope u read this complaint. I would like to publish this comment in the online consumer complaint form so that people would read the degree of corruption in the AIRTEL offices. My mother-in-law has an AIRTEL pre-paid connection which she has been using for over 2 years. Without her consent the AIRTEL guys have subscribed to "Chat services" with an intention to steal money from the pre-paid connection. She gets irritating calls from "loafers & third rated guys" that too beyond 11 PM. I shouted at the call center guy. After a few moments he gave me a confirmation that the "chat service" (rather unauthorized "chat activation") has been disabled. I challenge the AIRTEL guys to prove if the service was ever activated. I gave a standing instruction to these guys never to activate the "chat service"; but i am certain these AIRTEL guys would illegally activate the service and deduct the proportionate amount from the pre-paid account.

I strictly warn you guys not to play the dirty game once again, else my next mail would to to the OMBUDSMAN with a copy to your CEO.
Abdul