[Resolved] Airtel — recharge of 3g unsuccessful, terrible customer service | |||
Hello, I have trying repeatedly to recharge my 3g prepaid plan online but am unsuccessful in doing so as it keeps giving me errors stating that " the recharge is unsuccessful due to technical reason". It is quite irritating and annoying as I don't have any problems with any of my other service providers. Please contact me at [protected]. The number I am trying to get the 3g pack recharged on is [protected]. Please get back to ASAP...as I have tried calling your help desk numerous times but they hanging up on me like they're least interested in helping... Haroon Rasul Was this information helpful? | |||
Oct 20, 2016 Complaint marked as Resolved Verified Support Feb 25, 2013 Airtel Customer Care's response Namaste Harryrasul, We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com. We assure you that we are committed to resolving the issue to your satisfaction. Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 4 Comments | |||
Comments
Same thing occured with me at 6:43 p.m on the evening of 17th July 2008.Only if some way we can challenge the company each time it creates such nonsense.
Reply
AirTel — Terrible Customer Service
I write to share the wonderful time that I’ve been having over the past 24 hrs, thanks to Airtel. At about 2 pm on 13th June 2008 my Mobile Office (GPRS) stopped working – after I’ve been using it for the last two years. Anyway – so I called up 121 (the custome care number) & spent about 3 hrs with them from 6 pm to 9 pm. I was told by various people that my “mobile office has not been activated”. When I told these same folks that I seem to have been using a service & paying for it for the last 2 years without activation – the standard answer was “I am sorry for the inconvenience”!! When I asked why my services were deactivated WITHOUT any request from my side – sure enough – no answer! In the meanwhile I got a sms which said & I quote – “As per your request your GPRS Rental – 499 plan has been stopped”. That of course came as a complete double whammy.Anyway – I was promised by all the guys – including a couple of supervisors that I spoke to – that it will be activated in an hour. It hasn’t happened yet – and I am writing to you after 14 hrs of my last call. Today morning when I’m trying to call 121 I am being told by the IVR “Press 1 to unbar your Airtel Mobile” after which the call promptly gets disconnected.
I would strongly recommend - please stay away from Airtel!!!
I am sakshi lavangare, my no. is [protected].i am residing at nagpur.
using your services since last two years.
"I AM NOT SATISFIED WITH YOUR SERVICES" so wanted to discontinue my no.
i had contacted your both offices in nagpur, but your employees were not at all coprating, i had been visiting your office since last 4 month for dissconnection but, no one at your office pays heed .
I had contacted on your hotline no. on 7th augst and given request for the same, i was given the request no.[protected] and i was told within 4days my number will get disconnected,
But it's been one month and still my no. is suspended and not disconnected and i am given bill of Rs.400 where my all incoming, outgoings and sms also are blocked.
to last option i have desided to to give complaint on your website,
It is a mental harresment that i have been suffring since last 4 month.i am expecting cooperation regarding this,
IT'S MY REQUEST TO YOU TO DISSCONNECT MY NO.
using your services since last two years.
"I AM NOT SATISFIED WITH YOUR SERVICES" so wanted to discontinue my no.
i had contacted your both offices in nagpur, but your employees were not at all coprating, i had been visiting your office since last 4 month for dissconnection but, no one at your office pays heed .
I had contacted on your hotline no. on 7th augst and given request for the same, i was given the request no.[protected] and i was told within 4days my number will get disconnected,
But it's been one month and still my no. is suspended and not disconnected and i am given bill of Rs.400 where my all incoming, outgoings and sms also are blocked.
to last option i have desided to to give complaint on your website,
It is a mental harresment that i have been suffring since last 4 month.i am expecting cooperation regarding this,
IT'S MY REQUEST TO YOU TO DISSCONNECT MY NO.
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