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I am also having same problem. I bought a recharge voucher worth rupees 30, bearing serial number [protected] in Jaipur and when I recharged my cell I received no balance in my account. This lack of professionalism is not expected from Company like Airtel. 30 rupees doesn't matter but this leads me to think that I have made a mistake by buying Airtel sim.
Kindly with genuine attitude look in to such complaints if people come back to you.
Regards,
Advocate Bharti