[Resolved]  Airtel — Refund Amount of International Roaming Delay

Address:

Bangalore, Karnataka

Dear Sir/Madam, After I have not got any valid response from Airtel with several emails and No higher authority emails to complaint I am raising a complaint here hoping my concern will be resolved. On August 14th I converted to Prepaid service from Postpaid service. During my Postpaid service I had deposited Rs 3000 as an advance amount for International Roaming. On 11th August when requested for conversion to prepaid customer care representative confirmed me that the advance amount which was paid towards International service will be refunded with Cheque and will be delivered to my residence address within 45 days and I had also submitted all required supporting documents but it is now close to 60 days more the date of process still I have not recieved the cheque. As currently outside India contacted Airtel via mails but each time getting different responses. My complaint is why the process is being delayed so long and why the correct process is not being followed and in case for some reason if the process is being delayed or changed why it is not being informed via SMS/email or by calls? whereas if it is something pending from our side we get so Many calls/SMS/emails as a remainder. I have attached the 3 different responses from Airtel I don't know which response to believe and go further.