[Resolved]  Airtel — Airtel Mobile Network Issues @ Rustam Bagh Old Airport Road Bangalore

Address:

Bangalore, Karnataka

Except for one corner in my house there is no network signal @ my home...

Appellate Officer Bangalore confimed there is a network problem @ my house. Airtel doesnt have the budget for hosting the big network tower in Rustam Bagh.. However, when i insisted on putting an small booster in my building or home Airtel is running out of stock for the last 3 months. I fail to understand such a multi million dollar company cannot buy boosters ??? I have been following with Airtel with

4 Emails to Appellate Officer
2 Emails to Nodal Officer
3 Phones to Appellate Officer
2 Phones to Nodal Officer
5 Phone calls to Customer Care

I am totally frustrated and looking for some help from Airtel and General Public...

Thanks
Aresh

[protected][protected][protected][protected][protected]---
From: XXXXXXXXXXXXXXXX
Sent: Thursday, April 29, 2010 6:40 PM
To: nodal.[protected]@airtel.in; appellate.[protected]@airtel.in
Cc: [protected]@airtel.in
Subject: FW: Cell #: 9880XXXXXXX

Hi,

This is the 3rd time Airtel has forced me to write an email stating my woes. I have 2 complaints against which neither any action has been taken so far nor any communication has been sent to me regarding this.

1st issue:
I had raised a Service Request with Airtel[protected] for poor quality of network in my house & Airtel Customer Service was supposed to get back to me by 07-Jan-2010. Airtel technician had come to my place to check the signal strength & had confirmed that the signal was weak & they would install new tower to boost the signal strength. I regret saying that no action has been taken so far. It's been more than 3 months now & we are still facing the poor quality signal at our place. We had called the Nodal office thrice but yet no concrete response from them too. Please can you ask someone to look into this ASAP as I'm frustrated with using Airtel now because of no action taken on my Service Request & I'm sorry to say that if this continues Airtel will lose on their customer.

2nd issue:
I had raised another request for registering for NDNC. The request number was W[protected]. As stated in the sms, all promotional communication would stop within 45 days from the date I received the sms (21st Dec 2009). I have still not stopped getting junk sms on my cell.

I'm totally fed up and frustrated of no communication from your side and no action too on your part. If these 2 issues are not resolved at the earliest then I will take this up with TRAI.
Please see the below chain of emails where I have explained in detail my plight.

Regards,

From: XXXXXXXXXXXXXXX
Sent: Thursday, March 11, 2010 12:01 PM
To: [protected]@airtel.in
Subject: RE: Cell #: 9880XXXXXX

I have not heard anythhing from Airtel as of now. Is this the way you treat your customers. I am forced to believe that Airtel customer relations is just a farce and no action can ever be taken.
Looking forward for a reply at the earliest.

Regards,
________________________________________
From: XXXXXXXXXXXXXXXXXX
Sent: Tuesday, March 02, 2010 5:08 PM
To: '[protected]@airtel.in'
Subject: Cell #: 9880XXXXXXX
Hi,

I just received a bill from Airtel where there was a letter stating about the improvement in network quality & also that 175 new towers are added in Bangalore. As I was going thru it, I realized that I had raised a Service Request with Airtel[protected] for poor quality of network in my house & Airtel Customer Service was supposed to get back to me by 07-Jan-2010. It's been almost more than a month now & I regret saying that no one has come back to me with a concrete solution & neither the network in my house has been improved & I continue to face the problem of poor network coverage. Please can you ask someone to look into this asap as I'm frustrated with using Airtel now because of no action taken on my Service Request & I'm sorry to say that if this continues Airtel will lose on their customer.

Another instance of Airtel's poor customer service. Also, I had raised another request for registering for NDNC. The request number was W[protected]. As stated in the sms, all promotional communication would stop within 45 days from the date I received the sms (21st Dec 2009). I have still not stopped getting junk sms on my cell.

Hope these 2 things are taken up at the earliest & I see some communication/progress made on them asap.

Regards,