Airtel Service — broadband & land line

Address:

Faridabad, Haryana

Hi Sunil,

This mail to you is the outcome of the frustration, I had with your helpdesk folks (toll free number – [protected]).My phone no is[protected] and 7yr old customer , Even after spending more than 15 days calls personally with the helpdesk folks, the concern remains the same. The helpdesk folks have assured me everyday via interaction that concern has been logged and with in one or two days the connection will be restored; but still not working

My concerns are:

a) Why a false reference number is given without logging a call?
b) Why the false time commitment is done?
c) The most important is that in service industry you should care for your old customers

I am sure, you or your office is in receipt of this mail, will instruct the people concerned to ensure the immediate restoration of services along with setting up the tight process for call logging, monitoring and tracking till closure.

Many thanks in advance.

Regards,
sanjay mendiratta