[Resolved]  Airtel Service Provider — COMPLAINT AGAINST AIRTEL FOR NOT DISCLOSING THE CORRECT INFORMATION FOR THE INTERNET PACKAGE

Address:

Kerala

I recently bought a blackberry set 9100 with mob no [protected]. was told that Airtel was the best service provider by one of the shop owners here and as per his request i took a pre-paid connection card and an airtel net connection package for 474 on Dec 27th 2010. It was after 24 hrs that while trying to
access my mails did i get the message that airtel does not support Black berry 9100 and later on upon calling customer support i was told that i need to take another net package with Blackberry. I took that. I have been calling customer support for the past 2 to 3 weeks regarding this issue and was told
that they have given the request that my balance would be refunded and added to my present talk time even thought they said they had no option and was given a time limit of 24hrs. When i called up after a few days to see what my status is.. the story goes on.. each of the representatives says the same
we have no option and finally connects to the team leader and this connection from the low level to senior level would take minutes and disappointed i would sometimes hang up

If this net connection package does not support a particular set, it should have been informed to the customer and not make him pay for something which
is worthless for his handset.

Team of Representatives who handled my issue (Called from Cochin and i got chennai office) AIRTEL CHENNAI OFFICE STAFF Rajesh, Preethi, Priya, sunil, Sicily, Anas etc.

Is this the service that Bharathi Airtel provide. Fed up.. i might move on to some other service provider soon..

I dont know if by sending a complaint would make any change in my issue.

I hope some one would help me out on this.


A frustrated customer