[Resolved] Airtel — SERVICE STARTED WITHOUT INTIMATION AND EXCESS BILLING

NBBHATT

from Mumbai, Maharashtra

Address:

Surat, Gujarat

I am Naren Bhatt and is a corporate customer of Air Tel.

My son owe Ph:[protected] and had old mobile Model. He is subscribed to get daily billing SMS from AIRTEL.
I got him a new instrument on 9/11/2012 - and the internet got activated though not requested for.
I have also internet available on my AIRTEL so we continued the same with a feeling that as the charges shall be Rs 100/ per month.

However the SMS for charges showed sudden increase in his billing charges.
We ignored the 1st message with a view that there might be some mistake.
But in just 2 days and 19 hours (from 9/11/2012 20:31 Hours to 12/11/2012 15:44 Hours the bill charged (split in to 2 different billing cycle) more than Rs . 1500/-.
In 2 days net charges are Rs.1700/- and we do not know when the service was activated?

I continued to pay the bill through net for the voice calls and lodged several complaints from my log ID. I also registered telephone complaints.
I pay all the bills (ON THE SAME day) for this phone, even bill for the month of Jan Feb (Cut off day 12th Feb) was paid on 13th Feb 2013.

Now with penalty and all the charges are Apprx. Rs 1700/-.
From last two days my son’s outgoing calls are stopped.

He is in school and he is unable to contact me often.
I am in deep problem
Please help.

Was this information helpful?

No (0)

Yes (0)

Nov 11, 2016

Complaint marked as Resolved

Verified Support

Feb 18, 2013

Airtel Customer Care's response Namaste Mr. Bhatt,

This is to inform you that your concern listed on 16 feb. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Verified Support

Feb 20, 2013

Airtel Customer Care's response Namaste Mr. Bhatt,

(Please ignore the previous notes and read the below mention comments as a final response to your concern.)

This is to inform you that your concern listed 16 Feb. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Verified Support

Feb 25, 2013

Airtel Customer Care's response Namaste Mr. Bhatt,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Related Airtel reviews

View all 54512 Airtel Reviews

Comments

Milind Joshi

from Bengaluru, Karnataka

Airtel — Extra Billing & Poor service

I am using Air tel mobile post paid connection since last more than 3 years. Since last 1& half year i am facing call dropping & network problem. I have made so many complaints to Airtel customer care. They are accepting the problem. They have send their representative to my residence. He also agrred that network problem. We have email communication & they agreed in writing for network problem & also communicated that it can not be resolved in near future.
Now because of this problem I am facing call drop problem, no coverage & because of that in place of one call I force to do the same call more times even in a minute. So if 50 Paise/minute for one call I have to pay morre than that due to 2/3 times calling the same no. per minute. So I am asking for discount they are not repling for that.
Pls look into & give me the justise.

vikrambabu2

from Hyderabad, Telangana

Airtel — MORE BILLING CHARGES

Hi

My name is vikram. My mobile number is [protected]-prepaid. I have activated 1 day internet pack worth 10 rupees on my mobile. But the pack has been automatically renewed with any intimation on my mobile and balance is deducted from my main balance. It happened to me number of times in last month please solve my problem.

Thanks
vikram