[Resolved]  Airtel — Set Top box not returned/ Install

airtel dth services — Set top box not delivered & installed

Dear Sir/ madam

I had purchased an new Airtel DTH service for my home on 3rd of May 2009. I had been instructed to follow IVR instructions on their helpline and make the payment of Rs. 1800 through my credit card. I did so and made the payment of Rs. 1800. they gave me a transaction Id (transaction Id # 8595163), later they called and confirmed my address also. Today 4 days have passed I have not received any calls or communication from them. Neither has the connection been installed. I have made a number of calls to the customer care, but no favorable reply was received. they would put me on hold and then later disconnect the call. Kindly advise and help with the problem.

Sincerely
Pranesh Gayen
Mobile # [protected] / [protected] / [protected]

same is the problem i am facing, you guys make ultra tall claims, i paid for over 3000 rs for a hd connection, the guy said we will process it the same day...leave that day no one called me even to inform about the customer id next day even . there is no differences in you guys as of now after 2 years in 2011. when i called next day on 7th june (next day) all i got to know was that no update was made to my profile(customer id [protected])...u guys suck till date(today on 12/6/2011) all i get to know is we have forwarded the details...blah blah...On top of that when i ask for a refund i am told it will again take 10 days(was shamelessly told that i can take my money back)...yukk...why the hell do u guys take our money if cant install in 48 hrs or refund it in a day.?

airtel/airtel dth — installation of set top box

Dear sir,

I order a set top box online...nd paid rupees 2790 to vriti infocom pvt limited as suggested by airtel executive.....receip No.20306 for installation toll free no.[protected] and [protected] these nos. does't exist or nobody picks.., and land line [protected], [protected] no body pick the phone, pls. give me correct telephone no. for installation of DTH,
please help me......

gud

Namaste Mr.Sharma,

This is to inform you that your concern listed on 13 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Dear Mr. Deepak Mohod,

Your comments are same as can be expected from a typical customer service team, where only promises are made but never delivered. It has been two weeks and nobody from you have even talked to me regarding this matter, forget about the solution.

The issue raised by me is a straight forward where either you have to refund the money to me (First & Preferred choice) or install back the set top box (last resort). I fail to understand what kind of a different solution your team is working upon. Is this the standard of Airtel in today's competitive environment?

Reality is that now your call center has even stopped responding to my mails. I have today escalated this to your nodal officer. God only know, whether even this will help me or not.

Above issue has made me determined not to use any of the airtel service in future.

Regards

Pawan Sharma
[protected]