[Resolved] Airtel — Change of my Postpaid Mobile Connections Bill Plan without my consent

a_anubhav

Address:

East Delhi, Delhi

Respected Sir,

I had already mailed this mail to Airtel at [protected]@in.airtel.com on 01.10.2011 at 10:02 pm and also to the Chairman and and as well as Legal Adviser/TRAI. I also received a acknowledgement message on my Mobile number [protected] through 121 that "Thank you for writing to Airtel. We acknowlege the receipt of you email. We shall revert to you within 24 hours. And after laps of time I am mailing you the same complaint as no communication has been made through Airtel till date.

I am the subscriber of Mobile Service from last 9 years and using 8 mobiles from Airtel only. On 01.10.2011at around 1:15 pm i got a same message by AD-Service on my CUG's mobile numbers which are activated in the Bill Plan RA 13 CUG 25 (North) which is a corporatate connection of Railtel, Ministry of Railways, New Delhi that "Your bill plan will be revised w.e.f. 1-Oct-11. New rates: Monthly Rental Rs. 140, local @30 p. STD @60, National Roaming @ 60 Unlimited GPRS @ Rs 50 @ Zonal CUG free.

As it was a very shocking message that without my request how my plan got changed. As the CUG numbers were activated in COIP "Company Owned by Individual Paid". And at time of activation only my Railway id proof was taken by the airtel representative and my numbers got activated without any written/verbal agreement that in near furture the plan will get changed and as well as no information was also provided that the plan will automatically changed without taking my consent.

As the the Bill Plan RA 13 CUG 25 (North) is the Zero Rental Plan and all of sudden I have to pay Rs. 140/- rental per month on each mobile which finally comes to the monthly expense of Rs. 1120/- is not a small ammount.

It is a clear cut cheating of the company, and such types of frauds can't expected by the reputed Company like Airtel. I want to tell you that Railways is not bearing any expenses on my usages and only I am paying monthly rentals from my pocket for my usages. As it is matter of my own concern I will definately file a suit in Consumer Court for such type of act against the company. And I will not pay rent for my mobile connections as my plan was activated in zero rental and I will also not discontinue my all the mobile services untill any legal decision will come. What ever tie up Airtel had made with Railways or Railways had made with Airtel, I am not aware of that, my connection was activated in Zero Rental let it remain activated in same plan and not in revised one which is of with Monthly Rental of Rs.140/-.

I therefore request you to kindly look into the matter at the earliest. An early action is highly appreciated.

Thanks and Regards.

Anubhav Tandon

Offical Address
Commercial Inspector
Ministry of Railways
Room No. 446
Rail Bhavan
New Delhi
Mobile Number: [protected]
e.mail: [protected]@yahoo.com

Residential Address: 1/6118, Street No. 2,
East Rohtas Nagar, Shahdara Delhi- 110032

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Aug 13, 2020

Complaint marked as Resolved

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Comments

RAVEE VINODBHAI SHAH

from Pune, Maharashtra

Airtel Mobile Post Paid — Change of Plan without consent.

I purchsed two connections Post Paid Nos.[protected] &[protected] and my wife purchased one connection in her name No.
[protected]. All three connections are for the internal use of my family ie myself, my wife and my Son.

At the time of filling the application I had opted for Rs. 199/= Plan but without my consent the Selling Executive changed it to Rs. 399/= Plan. The Sims were activated on 14/08/2008 and
I was shocked when I received Welcome Call from Airtel, since the calling executive tried to confirm the plan and I clearly stated and lodged my protest that I am not willing for Rs. 499 Plan.

To my surprise within 10 days I received bill for Plan 399 and was told to pay. On enquiring about the complaint lodged at the time of Welcome call they said You pay this bill and the charges would be reversed in next bill. I did not agree to this and dropped 3 cheques for 3 connections @ Rs. 200 each because I have no faith on Airtel about reversal of charges. BECAUSE FIRST IMPRESSION IS LAST IMPRESSION. I was cheated on the very first relationship step.

Kindly enquire in to the matter as my connections are hardly a month old and we are not mobile addicts and use it judiciously, only to be in touch and not for gossips.

With regards,

RAVEE SHAH

sitan90

from Basi, Punjab

AirTel — Plan Changed without consent

My plan of Rs 299 turbo plan and Rs 98 for 2gb free was changed in my third month of service. The 2GB for Rs 98 plan was removed without my consent. My bill for month 2 shows I have Rs 98 plan but in month three it was removed. I have contacted customer service and the nodal officer and the only answer I get is that the charges are valid. There is no explanation how my Rs 98 plan was removed. They claim that as Rs 299 plan was activated, and hence Rs 98 plan was removed.

As a new customer, I signed up for both the plans and confirmed I was on the right plan by seeing the bill for month 2. As month 1 billing cycle was 7 days there were very few details.

My service request number is 37852732 and it is nearly a month and nothing has been done. I paid Rs 2500 for the last month even though it was disputed as my outgoing call facility was cancelled.

netadminwrly

from Delhi, Delhi

Mr Tondon

I am also a Railway employee and I found that this plan is very good and you will get more talk time than older plan...

Pradip Mayavat
Network Administrator
WRLY